This book explores a fresh approach to personal and professional development in healthcare by applying emotional intelligence to a range of clinical and educational contexts. It is recommended for all educators and students of medicine, nursing, social care and the Allied Health Professions.
1. Introducing emotional intelligence 2. Why emotional intelligence matters in health and social care 3. Self-awareness and empathy: Foundational skills for practitioners 4. The therapeutic relationship and emotional intelligence 5. Communication 6. Emotional intelligence and leadership 7. Using emotional intelligence to navigate a critical incident 8. Emotional intelligence and the concept of emotional touchpoints in healthcare 9. Emotional intelligence and being a successful learner and teacher 10. Educational approaches and activities to enhance emotional intelligence 11. Some final thoughts on emotional intelligence