1st Edition

Employability and Skills Handbook for Tourism, Hospitality and Events Students

By Miriam Firth Copyright 2020
    444 Pages 65 B/W Illustrations
    by Routledge

    444 Pages 65 B/W Illustrations
    by Routledge

    This handbook provides students with an essential understanding of the skills and knowledge needed to work in the tourism, hospitality and events industries. It offers reflective, reflexive and critical analysis on personal, academic and professional development.

    Not only looking at how to develop the skills, attributes and prospects for employment in these competitive industries, this handbook also focuses on what the employers in tourism, hospitality and events sectors require of graduate employees. Highly illustrated, the chapters contain think points and activities, and case studies are integrated throughout offering first hand advice from both employer and graduate perspectives.

    The first book to focus on skills and employability in tourism, hospitality and events, this is a must read for all students studying these fields.

              Part One: Employability skills for Tourism, Hospitality and Events Management

    1. Introduction to the textbook
    2. Introduction

      Textbook scope

      Key definitions: Employability and Skills

      Using the textbook for professional development in Tourism, Hospitality and Management



    3. Sector Overviews
    4. Introduction

      The scope of Tourism, Hospitality and Events Management Businesses

      Leisure and Recreation: Overarching sectoral and research positions

      Research strands in support of Tourism, Hospitality and Events Management Employability and Skill Development



    5. Graduate Employment
    6. Introduction

      What is graduate employment?

      Types of employment: SME, MNC, Non-profit, Public and Self

      Employment and labour markets

      Employment in Tourism, Hospitality and Events



    7. Skills for Tourism, Hospitality and Events Employment
    8. Introduction

      Core, key, and transferable skills

      Being entrepreneurial 24/7

      Matching skills to job descriptions in the service sectors



    9. Text Structure
    10. Introduction

      Structure of the Textbook Chapters

      Added support: Case study, Activity, & Think Points

      Revision Questions, Additional Sources and Reference Lists

      Learning gains from Learning Outcomes

      A note for academics and teachers



      Part Two: Personal Development


    11. Personal development in Tourism, Events and Hospitality
    12. Introduction

      A Personal Skills Appraisal

      Skill mapping for Tourism, Hospitality and Events


    13. Self-awareness
    14. Introduction

      Definitions of Self-awareness

      Critical thinking and neuro-linguistic programming for self-awareness

      Personal performance and presentation



    15. Relationship skills
    16. Introduction

      Personal Relationships

      Soft and interpersonal skills for professional relationships

      Cultural, cross-cultural and intercultural tenets of relationships

      Emotion, Aesthetics and Sexualisation in relationships

      Being a citizen of the world



    17. Time Management
    18. Introduction

      Time management as a personal ability

      Strategies for time management


    19. Learning Styles
    20. Introduction

      Approaches to learning

      Learning styles

      Learning forms and styles to aid academic and professional



    21. Effective communication
    22. Introduction

      Forms of communication: verbal and non-verbal

      Written and Digital communication




      Part Three: Academic Development Strategies


    23. Goals and Targets
    24. Introduction

      Framing your goals and targets through research approaches and philosophies

      Types of academic goals and targets

      Strategies for meeting goals and targets



    25. Finding academic articles
    26. Introduction

      Forms of published academic material

      Themes and key words

      Methods for searching

      Search techniques and choosing the literature


    27. Reading academic texts
    28. Introduction

      Motivations for reading in personal, academic and professional contexts

      Inductive and Deductive Reasoning for Reading

      Surface and Deep reading

      Strategies for effective reading



    29. Academic Writing
    30. Introduction

      Conventions within academic writing

      Writing using judgement, power and balance

      Strategies for academic writing


    31. Secondary and primary sources
    32. Introduction

      Types and categories of sources

      Using Primary and Secondary sources in different Research Methods

      Sources used in academic and professional contexts



    33. Motivating yourself
    34. Introduction

      Nurturing and developing your motivation

      Motivational theories applied in academic and professional contexts



    35. Group work and alternative assessments
    36. Introduction

      Group work in studies leading to team working in industry

      Forms of academic assessment for group work




      Part Four: Professional Development


    37. Reflective and reflexive thinking and learning
    38. Introduction

      Learning and thinking reflectively and reflexively

      Reflecting upon leadership, management, manipulation and influence

      Reflexive positions on leadership, management, manipulation and influence from THE management contexts



    39. Networking
    40. Introduction

      Networking for academic and professional development

      Skills for networking

      Methods and processes for individual networking


    41. Coaching and Mentoring
    42. Introduction

      Performance Management

      Coaching and Mentoring

      Utilising coaches and mentors for your career planning and development



    43. Forms of employment experience
    44. Non-traditional locations for THE employment experience


    45. Career Mapping


    Dr Miriam Firth has worked, researched and taught in tourism, hospitality and events management programmes for over 15 years. Building upon a career in hotel, restaurant and festival management she specialises in supporting the employability of students, and professional development for management in these sectors. From working, and the continued research, in these industries, her publications are informed from both published research and active experience in the contexts into which students will graduate. She is currently Senior Lecturer at the University of Manchester (ranked 27th in the world in 2019), Programme Director of BA (hons) Management, Leadership and Leisure, and Director of Teaching and Learning Strategy.

    'With over two decades' experience both working in and researching the tourism, hospitality and events industries, the author is pre-eminently qualified to produce this handbook. There are many other human resources and employment texts in the marketplace, but this carves itself a niche for its practical utility for students. Designed primarily as a companion to student learning, a secondary audience could well be leaders in the industry, inquisitive about the competencies and skills their new hires should possess.'

    Dr Richard Robinson, Senior Lecturer, University of Queensland, Australia

    'This text is unique in that it offers students from a wide range of tourism, hospitality, events and related disciplines an excellent insight into the academic and professional development that is required to underpin their education and for their lifelong learning. The text provides an excellent foundation for researchers in the critical area of professional development. I recommend this book to students, academics and management in the sector as an important, new and contemporary text.'

    Dr Susan Horner, Associate Professor, Plymouth University, UK

    'This is a much needed and valuable resource for both students and teachers of hospitality, tourism and events courses. Employability and work skills are essential for the future workforce and will ensure relevance for both the industry and the educational institutions that serve it.'

    Professor Nigel Hemmington, Pro Vice Chancellor Research Enterprise and International, Auckland University of Technology, New Zealand

    'This textbook is an essential read for any student studying tourism, hospitality and events management. It offers useful, detailed and important chapters on academic and professional development, and will help any undergraduate preparing to study and work in these vibrant and diverse industries.'

    Emma Abson, Senior Lecturer, Sheffield Hallam University, UK

    'This is a welcome addition to the academic texts in the area of tourism, hospitality and events management. It is refreshing, topical and highly relevant to see a text that is aimed directly at students and also which guides and supports them in developing the necessary skills and attributes to work in today’s highly challenging and competitive tourism industry. Firth provides excellent insights into the demands of working within the industry, current trends and challenges, and a huge awareness of the skills and personal attributes graduates need. The text is well structured with clear LOs for each chapter and engaging activities, case studies and think points to guide the reader. The text is also extremely insightful and supportive for academics within universities who are working with employee engagement, work placements and developing student employability skills. If only a text like this had been available whilst I was studying and to guide me as a graduate in the field of tourism!'

    Dr Jane Ali-Knight, Professor in Festival and Event Management, Edinburgh Napier University, UK