Encyclopedia of Supply Chain Management - Two Volume Set (Print): 1st Edition (Hardback) book cover

Encyclopedia of Supply Chain Management - Two Volume Set (Print)

1st Edition

Edited by James B. Ayers

CRC Press

1,528 pages

Purchasing Options:$ = USD
Hardback: 9781439861486
pub: 2011-12-21
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With coverage that touches on all aspects of supply chain management (SCM) the Encyclopedia of Supply Chain Management offers a comprehensive overview of fundamental topics, recent advances, and future directions. Comprised of more than 300 entries written by over 30 experts in the field, it provides authoritative insight on the tools available for implementing sustainable improvements to your supply chain.

Illustrating essential concepts with case studies and roadmaps, it presents industry best practices and time-saving tools to help you maximize supply chain efforts—including collaborative relationship, project process, and strategy templates. This authoritative SCM reference examines project management approaches to supply chain change, globalization of supply chains, the drivers of supply chain change, retail supply chains, the use of modeling to improve SCM, as well as the impact of the Lean and Six Sigma movements on contemporary SCM.

The encyclopedia’s comprehensive coverage facilitates the well-rounded understanding required to deliver value and quality to stakeholders in the most cost-efficient manner. It will arm you with the methods to identify needed change, the tools to implement them, as well as the confidence needed to become an effective change agent.

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Table of Contents

Topics Covered Include:

Activity System Methodology

Advanced Planning and Scheduling Overview

Balancing Supply and Demand

The Role of Benchmarking

Bicycle Manufacturer's Internet Strategy: Case Study

Buffer Management: Traditional and Simplified Theory of Constraints

TOC Approach

Business Practice and Performance

Buyer Metrics for Performance Improvements: Case Study

Capability Assessment

Cash Flow and Performance Measures

Cause and Vision

Change Management

Closed Loop Supply Chains

Collaboration in Product Design

Collaboration in Strategic Sourcing

Collaboration with Partners in Design and Manufacturing

Collaborative Relationships Templates

Communications Management

Competitive Advantage

Compliance Program

Constraints Management/Synchronization

Container Security

Continuous Improvement Imperative

Corrupt Practices Act

Cost Management

Cost Reduction

Cost Visibility

Costing: Activity-Based by Retail Product

CPFR Collaboration Model

Corporate Social Responsibility and Strategy

CTP/ATP Planning: Validation

Customer Order Process Improvement Action Plans

Customer Relationship Management

Customer Service Moves to Proactive Matched Care

Customer Value Assessment

Demand Management

Demand-Driven Supply Chain

Design Principles for Remanufacturing

Design: Case Study

Dimensions of the Supply Chain Effort

Discovery-Driven Planning

Disposition Decisions for Recycled Products/Components

Distributor's Role: Case Study

Drivers of Change


Emerging Partnership Model

Enablers of Change

Environmental Legislation

Environmental Management and the Closed-Loop Supply Chain

Evolution of Supply Chain Management

Export Compliance

Extended Product Design

Failed Supply Chain Initiative: Case Study

FDA/EPA Regulation

FDA: Record Keeping

Financial Analysis in Retailing

Financial Performance Basics


Flexibility Sufficiency

Flow versus Batch



Grading Recycled Products/Components

Hardware Design Principles for Remanufacturing

Hazardous Materials

Hospital Reverse Supply Chain Case Study

Human Resources Management

Implementation: Manufacturing Plant Case Study

Importation and Sourcing

International Commercial Terms

Information Technology as the Engine for Change

Information Technology Project

Innovation: Retail Change Driver

Integration Management

Inventory Management

IT Best Practice Tools

JIT and Pull Systems

Keiretsu Network Roles for Technology

Lean Supply Chain Consolidation Centers: Case Study

Lean System Improvement Methodology

Lean: Strengths and Limitations

Levels of Supply Chain Maturity

Linked Processes for Engineering and Manufacturing

Little's Law for Material Flow

Logistics Advanced Levels of Maturity

Logistics Improvement Case Study

Logistics Maturity at Levels 4 and 5

Logistics Models for Levels of Supply Chain Maturity

Logistics Moves to Virtual Systems

Maintenance, Repair, and Overhaul Operations: Case Study

Market Environments

Market for Remanufactured Products

Market Mediation Costs

Marketing, Sales, Customer Service Role Changes

Materials Requirements Planning (MRP)

Maturity Levels for Supply Chain Evolution

Maturity Models

Merchandise Budgeting: Financial Success in Retailing

Merging Improvement Disciplines into SCM

Metrics: Retail Supply Chains

Models for Purchasing, Procurement, and Strategic Sourcing

Motion Picture Industry Recycling Case Study

MTA, MTS, MTO Issues

Multi-Company Collaboration

Multiple Supply Chains

Operations-Centric Enable Processes

Order Processing

Organization Roadblocks: Project Failure Root Cause

Partnership Types

Partnership Templates

Plan Communications

Performance Measures and Structure


Planning and Control Systems

Planning Supply Chain Execution Overview

Port Security Program

Pricing is a Special Problem

Problem Solving Methodology

Process Documentation

Process Evaluation

Process Improvement Implementation

Process Links: Case Study

Process Management Scope

Process Standard Application

Process Standards and Reference Models

Process-Centered Management

Processes and Systems Templates

Procurement Management

Product Design for Remanufacturing

Product Life Cycles

Product Take-Back and Recovery Practices

Product Tracking: Retail Supply Chains

Project and Process Innovation

Project Management

Project Process Template

Projects Inputs and Outputs


Purchasing/Sourcing Transition from Tactical to Strategic

Quality Control Tools

Quality Function Deployment

Quality Management

Quality Standards


Retail Activity Systems and Process Definition

Retail and Comparative Advantage

Retail Businesses

Retail Collaboration among Partners

Retail Continuous Improvement Cycles

Retail Decision Makers

Retail Demand-Driven Tools and Techniques

Retail Performance

Retail Return Loops

Retail Supply Chain

Reverse Logistics Network

Risk Management

Root Cause for Cost

S&OP Models


Scope Management

SCOR Model Methodology

Security and Compliance Implementation

Security: Legislation, Acronyms, and Glossary

Six Sigma

Software Implementation for the Multi-company Environment

Sourcing Tactics Based on Strategic Sourcing Matrix

Spheres (Businesses within a Business)

Stage and Gate Process

Strategic Sourcing Matrix Model

Strategy Templates

Supplier Partnering Process

Supplier Relationship Management

Supplier Relationships

Supply Chain as an Umbrella Process

Supply Chain Manager’s Role

Sustainable Improvement Roadmap: Case Study

Sustaining Performance


Teams and Their Tasks

Technology and Security

Technology Applications

Technology Risk Management

Terrorism Impact

Theory of Constraints

Time Management

Top Management Abrogation

Top Management Involvement

Total Cost of Ownership

Total Quality Management

Trading Partner Compliance and Security

Transfer Pricing

Ultimate Consignee

Using ATP and CTP as Distinguishing Network Features

Value Creation for Customers

Variance and Dependent Events

Virtual Networks and Supplier Relationship Management

Wholesale Grocer Supply Chain Streamlining: Case Study

About the Editor

About the Editor:

James B. Ayers is a principal with CGR Management Consultants in Los Angeles, California USA. (www.ayers-consulting.com). He consults clients of all sizes across the manufacturing, distribution, and service industries on strategy development, supply chain process, organization design, profit improvement, and new product development. Mr. Ayers has authored, co-authored, or edited a number of books and articles on supply chain management, including the Handbook of Supply Chain Management first and second editions, Supply Chain Project Management first and second editions, Making Supply Chain Management Work: Design, Implementation, Partnerships, Technology, and Profits, and Retail Supply Chain Management.

Jim holds a BS with distinction from the U.S. Naval Academy and MBA and MS Industrial Engineering degrees from Stanford University. As a naval officer, he served on submarines. Jim is a member of the Project Management Institute and the Council of Supply Chain Management Professionals. He is a Certified Management Consultant (CMC) by the Institute of Management Consultants.

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Management Science
BUSINESS & ECONOMICS / Purchasing & Buying