The Enterprise Operations Management Handbook provides the expert advice and guidance of hundreds of leading computing practitioners and consultants. Covering all major areas of enterprise operations management, this edition provides essential information for managing a modern, evolving data center. Topics include business issues, technology issues, and operational issues. This current, practical reference also reviews such critical areas as strategic planning, data center management, data center controls, systems planning, network technology, contingency planning, human resource planning, desktop computing, and future directions. The Enterprise Operations Management Handbook serves as an invaluable tool for designing, building, and maintaining a high-performance, service-oriented data center.
Introduction Section I IT Management Strategic Planning: Business and Technology Issues. The Corporate Information and Communications Hierarchy. Developing People Skills: A New IT Priority. Professional Consulting: The Analysis Methodology. Pricing Methods Across Linked Networks. Enterprise Modeling for Strategic Support. Section II Data Center Management Reverting to Centralized Data Center Management . Acquiring and Using a UPS System. Providing Quality Information Services to the Customer. Evaluating a Job Scheduler in the Open Systems Arena. Help Desk Technology. Call Center Computer Telephony Integration: A Case Study. Section III Application Infrastructure and Operations Maintaining Data in Mainframe and Network Environments. Managing Data Storage and Distribution. The Data Center Manager's Guide to Networked Imaging Systems. Collaborative Applications. Supporting Legacy Systems. Mingus Client/Server Architecture and Implementation. Section IV Enterprise Network Management TCP/IP Network Management: A Case Study. Trends in Data Communications Services. The Emerging Advantage of xDSL Technology. LAN Printing Techniques. Preparing for Cable Modems. LAN-WAN Interconnection Requirements and Implementation Considerations. Enterprise Deployment: Building an IP PBX Telephony Network. V Desktop Computing A Quick Overview of LINUX. Security and Resource Sharing in an NT Environment. Configuring TCP/IP on a Windows NT Workstation. More Productive User Interfaces. Creating GUIs Users Can Use: Usability Analysis. Building GUIs Users Can Use: Usability Development. Section VI Equipment Asset Management Reducing the Cost of PC Connectivity. Evaluating Equipment: A Methodology for Success. Understanding the Desktop Management Interface. Managing the IT Procurement Process. An IT Asset Management Toolkit. How to Do Better Deals in Leasing. VII Customer Support Operations Managing the User Interface. Managing End-User Development. Helping Users Help Themselves. The Consultative Approach to Client Support. End-User Computing Control Guidelines. Reviewing End-User Applications. Section VIII Quality Control and Computer Security The Basics of Computer System and Data Network Security . Achieving Quality in Data Center Operations. Evaluating Platform Reliability and Measuring Its Dollar Value. Understanding the Virus Threat. E-mail Security and Privacy. Internet Security and Firewall Policies. Improving Quality With Software Metrics. Section IX Contingency Planning Introduction to Data Center Recovery Planning. Developing a Data Center Recovery Plan. Integrating LANs Into the Disaster Recovery Plan. The Legal Issues of Disaster Recovery Planning. Using Televaulting and Hot and Cold Sites for Disaster Recovery. Data Processing and Communications Security During Recovery and Repair. Index