Enterprise Operations Management Handbook, Second Edition: 2nd Edition (Hardback) book cover

Enterprise Operations Management Handbook, Second Edition

2nd Edition

Edited by Auerbach, Steve Blanding

Auerbach Publications

672 pages

Purchasing Options:$ = USD
Hardback: 9780849398247
pub: 1999-10-22
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Description

The Enterprise Operations Management Handbook provides the expert advice and guidance of hundreds of leading computing practitioners and consultants. Covering all major areas of enterprise operations management, this edition provides essential information for managing a modern, evolving data center. Topics include business issues, technology issues, and operational issues. This current, practical reference also reviews such critical areas as strategic planning, data center management, data center controls, systems planning, network technology, contingency planning, human resource planning, desktop computing, and future directions. The Enterprise Operations Management Handbook serves as an invaluable tool for designing, building, and maintaining a high-performance, service-oriented data center.

Table of Contents

Introduction

Section I IT Management

Strategic Planning: Business and Technology Issues by Layne C. Bradley

The Corporate Information and Communications Hierarchy by Thomas A. Browdy

Developing People Skills: A New IT Priority by Greg Scileppi

Professional Consulting: The Analysis Methodology by Charles V. Breakfield and Roxanne E. Burkey

Pricing Methods Across Linked Networks by Keith A. Jones

Enterprise Modeling for Strategic Support by Michael E. Whitman and Michael L. Gibson

Section II Data Center Management

Reverting to Centralized Data Center Management by C. Warren Axelrod

Acquiring and Using a UPS System by Gilbert Held

Providing Quality Information Services to the Customer by Joe R. Briones

Evaluating a Job Scheduler in the Open Systems Arena by Randy Keck

Help Desk Technology by Nathan J. Muller

Call Center Computer Telephony Integration: A Case Study by Charles V. Breakfield and Roxanne E. Burkey

Section III Application Infrastructure and Operations

Maintaining Data in Mainframe and Network Environments by Roxanne E. Burkey

Managing Data Storage and Distribution by Roxanne E. Burkey

The Data Center Manager's Guide to Networked Imaging Systems by Nathan J. Muller

Collaborative Applications by S. Ann Earon

Supporting Legacy Systems by Nancy Blumenstalk Mingus

Client/Server Architecture and Implementation by Nathan J. Muller

Section IV Enterprise Network Management

TCP/IP Network Management: A Case Study by Vishal Desai

Trends in Data Communications Services by Nathan J. Muller

The Emerging Advantage of xDSL Technology by Andres Llana, Jr.

LAN Printing Techniques by Gilbert Held

Preparing for Cable Modems by Gilbert Held

LAN-WAN Interconnection Requirements and Implementation Considerations by Duane E. Sharp

Enterprise Deployment: Building an IP PBX Telephony Network by John Fiske

Section V Desktop Computing

A Quick Overview of LINUX by Raj Rajagopal

Security and Resource Sharing in an NT Environment by Gilbert Held

Configuring TCP/IP on a Windows NT Workstation by Gilbert Held

More Productive User Interfaces by Paul Nisenbaum and Robert E. Umbaugh

Creating GUIs Users Can Use: Usability Analysis by Luke Hohmann

Building GUIs Users Can Use: Usability Development by Luke Hohmann

Section VI Equipment Asset Management

Reducing the Cost of PC Connectivity by Salvatore Salamone

Evaluating Equipment: A Methodology for Success by Gilbert Held

Understanding the Desktop Management Interface by Gilbert Held

Managing the IT Procurement Process by Robert L. Heckman

An IT Asset Management Toolkit by Martin F. Medeiros

How to Do Better Deals in Leasing by Joe Auer

Section VII Customer Support Operations

Managing the User Interface by Ann S. Angel

Managing End-User Development by John Windsor, Leon A. Kappelman, and Carl Stephen Guynes

Helping Users Help Themselves by James A. Larson and Carol L. Larson

The Consultative Approach to Client Support by Kate Nasser

End-User Computing Control Guidelines by Ron Hale

Reviewing End-User Applications by Steven M. Williford

Section VIII Quality Control and Computer Security

The Basics of Computer System and Data Network Security by C. Warren Axelrod

Achieving Quality in Data Center Operations by Jeff Murrell

Evaluating Platform Reliability and Measuring Its Dollar Value by Chris Rooke

Understanding the Virus Threat by Gilbert Held

E-mail Security and Privacy by Stewart S. Miller

Internet Security and Firewall Policies by William Hugh Murray

Improving Quality With Software Metrics by Ian S. Hayes

Section IX Contingency Planning

Introduction to Data Center Recovery Planning by Edward S. Devlin, Cole H. Emerson, and Leo A. Wrobel, Jr.

Developing a Data Center Recovery Plan by Edward S. Devlin, Cole H. Emerson, and Leo A. Wrobel, Jr.

Integrating LANs Into the Disaster Recovery Plan by Gilbert Held

The Legal Issues of Disaster Recovery Planning by Tari Schreider

Using Televaulting and Hot and Cold Sites for Disaster Recovery by Gilbert Held

Data Processing and Communications Security During Recovery and Repair by C. Warren Axelrod

About The Editor

Index

About the Editors

Steven F. Blanding

Subject Categories

BISAC Subject Codes/Headings:
BUS087000
BUSINESS & ECONOMICS / Production & Operations Management
COM032000
COMPUTERS / Information Technology
COM043000
COMPUTERS / Networking / General