Essentials for the Improvement of Healthcare Using Lean & Six Sigma is all about real and immediate quality improvement. Written by D.H. Stamatis, a renowned expert in organizational development and quality, the book addresses concerns that can be ameliorated with minimal government intervention.Detailing immediate paths for improvement fundame
The Four Critical Issues in Healthcare. Directions of Improvement in Healthcare. Mechanics of Change. Transition of Groups to Teams. Logistical Issues of Teams. Effects of Change in Healthcare. Customer Satisfaction. Understanding the Process. Using Six Sigma Methodology for Improvement. Using Lean Methodology for Improvement. Understanding Measurement. Primary Care. Immediate Applications for Information Technology (IT) in Healthcare. Project Selection. Understanding and Utilizing ISO 9000 Standards. Understanding and Utilizing the Malcolm Baldrige National Quality Program.