Evaluation of Library and Information Services: 1st Edition (Paperback) book cover

Evaluation of Library and Information Services

1st Edition

By John Crawford


135 pages

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Paperback: 9780851424439
pub: 2000-07-01
eBook (VitalSource) : 9780203403426
pub: 2003-09-02
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Provides update to current thinking about, and reasons for, service evaluation of libraries in the UK. Examines quantitative and qualitative methods including questionnaires, focus groups, suggestions boxes and interview techniques.Problems arising from survey outcomes are summarised and long-term evaluation and the relevance of benchmarking are discussed.Contains case studies covering survey work in public, academic and special libraries; charters and service level agreements; and examples of relevant research projects.New chapter on performance measurement in the electronic library.

Table of Contents


1. Identifying performance issues for evaluation

2. Quantitative methods

3. Qualitative methods

4. Pitfalls and progress

5. Case studies and future developments

6. Performance measurement for the electronic library

7. Further reading

8. List of organisations

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