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Evaluation of Reference Services




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ISBN 9780866563772
Published January 1, 1985 by Routledge
350 Pages

 
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Book Description

Library authorities address the increasing significance of reference services and the increasing need for evaluation of those services to further ensure professionalism and efficiency.

Table of Contents

Contents I. Introduction

  • Why We Need to Evaluate Reference Services: Several Answers
  • In Pursuit of the Possible: Evaluating Reference Services
  • II. Overview of Evaluation
  • The Whole Shebang--Comprehensive Evaluation of Reference Operations
  • The Hidden Agenda in the Measurement and Evaluation of Reference Service, Or, How to Make a Case for Yourself
  • Tailoring Measures to Fit Your Service: A Guide for the Manager of Reference Services
  • Definitions for Planning and Evaluating Reference Services
  • III. Question, Answer, and Librarian
  • Referred Reference Questions: How Well Are They Answered?
  • Factors Influencing the Effectiveness of Question-Answering Services in Libraries
  • Who’s Giving All Those Wrong Answers? Direct Service and Reference Personnel Evaluation
  • Evaluating the Reference Librarian
  • Evaluating Reference Librarians: Using Goal Analysis as a First Step
  • The Accreditation of Reference Services
  • IV. Those Who Are Served
  • A Community Based Approach to Evaluation of Public Library Reference Service
  • Evaluating Reference Service From the Patron Point of View: Some Interim National Survey Results
  • Analyzing Success in Meeting Reference Department Management Objectives Using a Computerized Statistical Package
  • V. Other Approaches
  • Performance Standards for Accuracy in Reference and Information Services: The Impact of Unobtrusive Measurement Methodology
  • Output Measures, Unobtrusive Testing, and Assessing the Quality of Reference Services
  • Qualitative Evaluation of Reference Service
  • VI. Evaluating Reference Sources
  • Developing Criteria for Database Evaluation: The Example of Women’s Studies
  • Evaluation of Legal Database Systems by Law Librarians in Private Law Firms
  • Quality Assurance in Computer Searching
  • One in a Hundred: Choosing the Year’s Outstanding Reference Sources
  • Apparatus: A Mnemonic for the Evaluation of Reference Resources
  • The Detailed Reference Collection Development Policy: Is It Worth the Effort?
  • Evaluation of Library Workbooks in a Community College Setting

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