1st Edition

Everyone's Problem Solving Handbook
Step-by-Step Solutions for Quality Improvement





ISBN 9780527916527
Published January 31, 1992 by Productivity Press
176 Pages

USD $34.95

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Book Description

The author covers fourteen tools to help you find the information you need and offers step-by-step instructions for constructing each one. He shows you how these tools can be combined with a set of simple problem-solving steps that can act as a powerful change agent to help reduce or eliminate process problems.

Five-Step Problem-Solving Process

Identify the problem: Clearly state what needs improvement.

Analyze: Determine what causes the problem to occur.

  1. Evaluate Alternatives: Identify and select actions to reduce or eliminate the problem.
  2. Test Implement: Implement these actions on a trial basis to determine their effectiveness.
  3. Standardize: Ensure that useful actions are preserved.

Table of Contents

Preface
Chapter One: A New Way of Thinking
Chapter Two: A Systematic Approach
Chapter Three: Tools for Quality Improvement
Chapter Four: Applying the Tools for Quality Improvement
Glossary
Bibliography Index

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