Everyone's Problem Solving Handbook: Step-by-Step Solutions for Quality Improvement, 1st Edition (Paperback) book cover

Everyone's Problem Solving Handbook

Step-by-Step Solutions for Quality Improvement, 1st Edition

By Michael R. Kelly

Productivity Press

176 pages

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Paperback: 9780527916527
pub: 1992-01-31
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The author covers fourteen tools to help you find the information you need and offers step-by-step instructions for constructing each one. He shows you how these tools can be combined with a set of simple problem-solving steps that can act as a powerful change agent to help reduce or eliminate process problems.

Five-Step Problem-Solving Process

Identify the problem: Clearly state what needs improvement.

Analyze: Determine what causes the problem to occur.

  1. Evaluate Alternatives: Identify and select actions to reduce or eliminate the problem.
  2. Test Implement: Implement these actions on a trial basis to determine their effectiveness.
  3. Standardize: Ensure that useful actions are preserved.

Table of Contents


Chapter One: A New Way of Thinking

Chapter Two: A Systematic Approach

Chapter Three: Tools for Quality Improvement

Chapter Four: Applying the Tools for Quality Improvement


Bibliography Index

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Quality Control