This book, first published in 1989, introduces readers to expert systems applications in many areas of library and information science, and presents design and implementation issues encountered by librarians who have developed early systems to address the library reference function. Systems for ready reference, online database access, and enhancement of subject searching in online catalogues are all explored. Theoretical issues related to expert systems are balanced with descriptions of actual systems currently operating or under development. Reference librarians interested in computing and automation, library managers and administrators, as well as teachers and students in library schools, will be fascinated by this account of how expert systems are helping to make the expertise of the reference librarian available in a more consistent and timely fashion and reduce the burden of repetitive, predictable questions for the professional.
1. Introduction Christine Roysdon and Howard D. White 2. Library Applications of Knowledge-Based Systems Joseph M.A. Cavanagh 3. Augmented Assistance in Online Catalogue Subject Searching Zorana Ercegovac 4. Knowledge-Based Systems in Information Work: A View of the Future Irene L. Travis 5. An Expert System at the Reference Desk: Impressions From Users Nancy J. Butkovich, Kathryn L. Taylor, Sharon H. Dent and Ann S. Moore 6. The Information Machine: A Microcomputer-Based Reference Service Jeff Fadell and Judy E. Meyers 7. AquaRef: An Expert Advisory System for Reference Support Deborah Hanfman 8. Designing a Workstation for Information Seekers Mary Micco and Irma Smith 9. Simulation of the Reference Process, Part II: REFSIM, an Implementation With Expert System and ICAI Modes James R. Parrott 10. Reference Expert Systems: Humanizing Depersonalized Service Dana E. Smith 11. POINTER Versus Using Government Publications: Where's the Advantage? Karen F. Smith 12. An Expert System for Microcomputers to Aid Selection of Online Databases Rodes Trautman and Sara von Flittner