Feedback Toolkit: 16 Tools for Better Communication in the Workplace, Second Edition, 2nd Edition (e-Book) book cover

Feedback Toolkit

16 Tools for Better Communication in the Workplace, Second Edition, 2nd Edition

By Rick Maurer, Nigel Hooper

Productivity Press

81 pages

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Paperback: 9781439840931
pub: 2011-01-14
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pub: 2011-01-14
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This book provides expert guidance on using feedback as a performance improvement tool. It includes many simple tools readers can use to improve feedback in their work unit. The book suggests that feedback works best when the giver and receiver realize that they are in a dance together.

Table of Contents

Using the Toolkit. About Feedback. When Feedback Works. What Gets in the Way. General Guidelines. Applying the Guidelines. The Importance of Dialogue. Tools for Giving Feedback. Learning from Mistakes. A "What Are We Doing" Meeting. Expectations for Exchange. Project Debriefing. How‘s Our Team Doing? Management by Wandering Around. Positive Feedback for Teams. Conducting a Performance Review. Acid Bath Feedback. Providing Feedback as a Mentor. Open-Book Management. Tools for Receiving Feedback. Preparing to Receive Feedback. Guidelines for Receiving Feedback. Don t Forget SARA (Surprise, Anger, Rationalization, Acceptance).Feedback from Staff. Feedback from Your Boss. Feedback from Peers. Feedback from a Coach. Feedback from Questionnaires.

About the Authors

Rick Maurer is an advisor to leaders in large organizations on ways to plan and implement change successfully. He finds that leaders who can give feedback clearly and directly and receive feedback openly and with interest tend to lead change more effectively. Many organizations have applied Rick‘s unique approach to leading change, including the Washington Post, Lockheed Martin, Deloitte Consulting, American Management Systems, AARP, Tulane University Hospital and Clinic, Bell Atlantic (Verizon), FAA, Mount Sinai NYU Medical Center, Charles Schwab, Sandia National Labs, Urban Library Institute, National GeoSpatial Intelligence Agency, the District of Columbia Public Schools, the International Monetary Fund, and many other corporations, nonprofits, and federal and local agencies.

His opinion has been sought by the Wall Street Journal, Fortune, NBC Nightly News, CNBC, the Washington Post, the New York Times, The Economist, USA Today, Industry Week, Fast Company, and Ivestors Business Daily. In addition to consulting and speaking, Rick teaches at the Gestalt Institute of Cleveland. He is the author of many books on leadership and change, including Beyond the Wall of Resistance, Why Don‘t You Want What I Want? and The Change without Migraines Formula. For more information about his work visit and

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Quality Control
BUSINESS & ECONOMICS / Workplace Culture
MEDICAL / Health Care Delivery
POLITICAL SCIENCE / Public Affairs & Administration