Fix Your Supply Chain : How to Create a Sustainable Lean Improvement Roadmap book cover
1st Edition

Fix Your Supply Chain
How to Create a Sustainable Lean Improvement Roadmap

ISBN 9781563273810
Published May 21, 2009 by Productivity Press
214 Pages 57 B/W Illustrations

USD $59.95

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Book Description

Written by business leaders for business leaders, this book explores successful supply chain improvement requirements and improvement methodologies, along with their strengths and limitations. It covers the use of these techniques in a story about Twin City Manufacturing, a fictitious company based on the authors’ actual experiences. The principles put forth in this volume show how to enable and sustain long-term change.

Whether you are intimately familiar with the supply chain discipline or have limited experience, the authors provide a valuable roadmap that can be applied to supply chain improvement. Drawing from their combined 70 years of experience with supply chain–related functions, they explore seven factors that can help a company become one of the few that truly achieve and maintain operational excellence. 

1. Top company leadership

2. Improvement methodology

3. Continuous improvement strategy

4. The cause and the vision

5. The Sustainable Improvement Roadmap

6. Enablement of sustainability

7. Constancy of purpose

Operational excellence is required to make any winning business strategy sustainable, but it is only achieved and sustained through continuous improvement, and these improvements must be real. This book will arm you with the knowledge and methods needed to identify needed change and the tools to implement them, and perhaps most importantly, give you the confidence needed to become an effective change agent.

Table of Contents

The Seven Components of Sustainable Supply Chain Improvement

Top Leadership Champion

Continuous Improvement Strategy and Methodologies


A Cause and a Vision

The Cause

The Vision

Value Creation for Customers through Improving

Supply Chain Performance




Metrics and Rewards


Organization Structure

IT Systems

Leadership Development

Constancy of Purpose


Improvement Methodologies Six Sigma, Lean, Theory of Constraints, and SCOR

Operational Definitions

Six Sigma

Six Sigma Infrastructure Requirements

Lean System

Implementing the Lean System

The Lean Practices

Roles and Processes


Monitoring and Control

Improvement Opportunity Identification and

Problem Solving

Repeating the Cycle Forever

Assessing Lean

Theory of Constraints

Thinking Process Used to Create and Implement


Supply Chain Operations Reference Model

What is SCOR?

Barriers to Implementation


Sustainable Improvement Roadmap Comparing Continuous Improvement Strategies

SCOR: Strengths and Limitations



Lean: Strengths and Limitations



Six Sigma: Strengths and Limitations



Theory of Constraints: Strengths and Limitations



Sustainable Improvement Roadmap

Resolving the Unmitigated Limitations

Lack of Supply Chain Collaboration

Process Definition

Attributes of the Sustainable Improvement

Roadmap: Strengths and Solutions for the

Unmitigated Limitations

Impact of SIR


The Role of the CEO: Creating the Vision

How to Formulate the Vision: First Face Reality, Then Communicate It

The Sustainable Improvement Roadmap

Creating Value for Customers

Customer Value

Financial and Operational Benchmarking

Case Study: Twin City Manufacturing

Step 1: Assess the Current State of the Business

Step 2: Assess the Supply Chain Using SCOR


Step 3: Review Strategy

Creating Value for Customers

Step 4: Gather Customer Information

Step 5: Make the Business Case

Step 6: Build Implementation Plan for Priority



The Role of the CEO and Leadership Team Implementing the Methodology

Twin City Manufacturing’s Sustainable

Improvement Roadmap

Factors Affecting the Success of an

Implementation Plan

Twin City Manufacturing’s Implementation Program

Implementation of Priority Projects


The Role of Leadership in Creating a Sustainable Improvement Roadmap






IT Systems


The Role of Absolute Commitment in Creating and Maintaining Sustainable Improvement

How to Properly Design Supply Chains

How to Define Customers and Their Expectations

How to Create a Supply Chain Dashboard

How to Design Material Flow

How to Design Work and Information Flow

Risk Considerations

Financial Considerations

How to Measure Customer Satisfaction

How to Create a Maturity Model

Challenges to Maintaining Your Company’s

Supply Chain

The Importance of Training

Set Stretch Goals

Implement an Evaluation Process

Commit Yourself to Hands-On Leadership—

Don’t Delegate



Training Services


Valuable Books about Lean

Implementation Tools

Reference Books


About the Authors


View More



Paul Husby is affiliated with the 3M Company in St. Paul, Minnesota. Dan Swartwood is Director of Process and Supply Chain Design for Satellite Logistics Group in Houston, Texas.


This book enables you to quickly gain a broad understanding of key supply chain improvement tools or to do a deep dive into a very detailed and realistic case study.
—Jim Stake, Executive V.P., 3M Display and Graphics Markets

Paul knows more about lean and supply chain management than anyone I know and has hit a home run with his new book."
—Art Hill, Operations Management Professor, Carlson School of Management, University of Minnesota

If you value continuous improvement and are looking to gain a better understanding of complementary methodologies, this is your book.
—Jerome Hamilton, 3M Director, Lean Six Sigma and Initiatives