368 pages | 30 B/W Illus.
This book provides a complete guide on fraud hotlines. It is designed to educate readers with respect to the history, purpose, operation, use and utility of fraud hotlines. It also equips readers with the knowledge to create, analyze and assess the performance of fraud hotlines.
Background, Use and Value. History. Hotline Design. Performance and Assessment. Best Practices. Case Studies. Future Trends.