Gerontological Supervision : A Social Work Perspective in Case Management and Direct Care book cover
1st Edition

Gerontological Supervision
A Social Work Perspective in Case Management and Direct Care

ISBN 9780789024237
Published April 15, 2008 by Routledge
178 Pages

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Book Description

The growing population of aging Americans is bringing with it thousands of new workers into agencies serving the elderly each year. Now, the need for supervisors to administer and train staff in programs for older persons is increasing as well. This is a practical, "how-to" guide for the supervision of case managers, personal care providers, and interns working in community services and long-term care of ill or disabled older persons. This updated edition expands its focus by offering the latest, up-to-date ideas and proven "practice wisdom" for handling many of the field’s most common problems.

Filled with direct and composite case examples, this useful guide looks at concerns central to the changing field of practice. Part one gives an overview of the social work perspective. Parts two and three consider practice and administrative issues. Supervision of interns is covered in part four, and part five expands the scope of original edition by discussing the similarities and differences between home care and long-term care settings. Chapters include coverage of:

    • dual emphasis on person and environment
    • treatment with dignity and respect
    • stages of helping, learning, and teaching
    • negotiating the balance between dependence and independence
    • styles of learning and teaching
    • tuning in and anticipatory empathy
    • assessment, case planning, on-going work, and termination
    • empowerment, mediation, and advocacy
    • the supervisor as "middle management"
    • staff development
    • the supervisory conference and recording requirements
    • evaluation in group supervision
    • home care
    • residential care

Gerontological Supervision is an invaluable resource for supervisors with or without MSWs and RNs, as well as case managers, personal care providers, interns, and educators and students in social work.

Table of Contents

  • Acknowledgments
  • Part I: An Overview
  • Chapter 1. Introduction
  • Why a Book on Gerontological Supervision?
  • Changes in the Aging Field of Practice
  • About the Book
  • Chapter 2. The Social Work Perspective
  • Parallel Process
  • The Power of Relationship
  • A Holistic Approach
  • Dual Emphasis on Person and Environment
  • Seeking Strengths
  • Promoting Optimum Functioning
  • Promoting the Least Restrictive Environment
  • Promoting Ethical Conduct
  • Treatment with Dignity and Respect
  • Developing Cultural Competence
  • Setting Appropriate Goals
  • Chapter 3. Stages of Helping, Learning, and Teaching
  • About Dependence
  • Responses to Dependency and Loss
  • Shock and Disbelief
  • Denial
  • Bargaining
  • Anger and Sadness
  • Negotiating the Balance Between Dependence and Independence
  • Chapter 4. Styles of Learning and Teaching
  • Learning Styles
  • The Intuitive Learner
  • The Intellectual Learner
  • The Practical Learner
  • Teaching Styles
  • Collaborative Discussion
  • Didactic Teaching
  • Experiential Exercises
  • Part II: Supervising Social Workers/Case Managers—Practice Skills
  • Chapter 5. The Interview
  • Tuning in/Anticipatory Empathy
  • Engagement
  • Active Listening/Observation
  • Expressed Empathy
  • Exploration of Facts and Feelings
  • Contracting
  • Chapter 6. Assessment, Case Planning, Ongoing Work, and Termination
  • Assessment
  • Social Supports
  • Case Planning
  • Separating Fact from Inference
  • Long-Term and Short-Term Goals
  • Ongoing Work
  • Focusing
  • Multiple Losses
  • Special Issues
  • Reminiscence
  • Sexuality
  • End-of-Life Issues
  • Termination: Closing a Case
  • Chapter 7. Empowerment, Mediation, and Advocacy
  • Beyond the One-to-One
  • General Assumptions About Dependence
  • Systems Interventions: Commonalities and Differences
  • “Not Doing” Empowerment
  • “Doing With” Mediation
  • “Doing For” Advocacy
  • Work with Families
  • Work with Other Care Providers
  • Part III: Supervising Social Workers/Case Managers—Administrative Issues
  • Chapter 8. The Organizational Context
  • Agency Size and Auspices
  • The Supervisor As “Middle Management”
  • Organizational Change
  • Recording
  • Evaluations
  • Chapter 9. Staff Development
  • Individual Supervision
  • Consultation
  • Staff Meetings
  • Case Conferences
  • Continuing Education
  • Group Supervision
  • Chapter 10. Difficult Conversations
  • In Supervision
  • In Practice
  • Part IV: Supervising Interns
  • Chapter 11. Assignment Selection
  • Assignment Selection
  • The Supervisor’s Challenge
  • Balancing Service Needs and Learning Opportunities
  • Different Types of Learners and Their Beginnings with Clients
  • Chapter 12. The Supervisory Conference and Recording Requirements
  • The Supervisory Conference
  • The Conference Agenda
  • Recording
  • Chapter 13. Group Supervision, Evaluation
  • Group Supervision
  • Getting Started
  • Group Projects
  • Evaluation
  • Part V: Supervising Direct care Workers
  • Chapter 14. Shared Tasks and Issues
  • Tasks
  • Issues
  • Chapter 15. Home Care
  • Direct Care in the Community
  • Supervision of Home Care Workers
  • Assessing Strengths and Uncovering Possible Problems
  • Responding Not Reacting
  • Cultural/Ethnic Differences
  • Intimacy Issues
  • Individualizing the Client
  • Chapter 16. Residential Care
  • Direct Care in the Nursing Home
  • The Institutional Model
  • Conflicting Philosophies of Care
  • Handling Resident/Family Complaints
  • Handling Sexuality and Bodily Functions
  • Flexibility Within Job Requirements
  • Chapter 17. Group Supervision, Training, and Evaluation
  • Group Supervision
  • Handling Challenging Situations
  • Discussing Policy Changes
  • Teasing Out Successful Interven


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Ann Burack Weiss, Frances Coyle Brennan


‘Ann Burack-Weiss and Frances Coyle Brennan provide a practical ‘‘how-to’’ guide for social work supervisors, which uses a person-in-environment approach to illustrate strategies for working with direct care social workers as they develop and implement intervention plans…This book’s second edition is a practical resource for social workers who supervise case managers, direct care workers, and interns who work with older adults.’The Gerontologist