Glaser on Health Care IT: Perspectives from the Decade that Defined Health Care Information Technology, 1st Edition (Hardback) book cover

Glaser on Health Care IT

Perspectives from the Decade that Defined Health Care Information Technology, 1st Edition

By John P. Glaser

CRC Press

312 pages

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John Glaser has been an astute observer and recognized leader in the health care industry for over thirty years. He has written a regular column for Hospitals & Health Networks in which he comments on a wide range of topics, including improving organizational performance through health information technology (HIT), changes in HIT architecture, challenges in leveraging data, and the evolution of the role of IT leadership.

Glaser on Health Care IT: Perspectives from the Decade that Defined Health Care Information Technology is a collection of some of the most widely read articles that have been published in H&HN Daily, H&HN Weekly, and Most Wired Online in the past decade (2005–2015). The columns are dated to show their original publication dates, and the material is organized into four broad themes:

  1. HIT Applications and Analytics Challenges
  2. Improving Organizational Performance through HIT
  3. IT Management Challenges
  4. HIT Industry Observations

Each section offers readers an intimate look at the myriad issues associated with getting IT "right" and the organizational performance gains that can be achieved in doing so. Moreover, the book examines the power and potential of the technologies available to health care providers today, as well as the transformative nature of those we have yet to fully embrace.

From seasoned CIOs and consultants to software developers and nurses, this book provides invaluable insights and guidance to all those seeking to make the delivery of care safer, more effective, and more efficient through the application of health care IT.

Foreword by Russ Branzell, President and CEO, College of Healthcare Information Management Executives (CHIME)

Co-published with Health Forum, Inc.


"This book is a collection of John’s finest and most challenging work. These writings represent over a decade of self- and industry introspection and critique. Some will explore the current challenges and potential solutions we face during these transitional years; some will dissect the current policy, exploring weaknesses and errors; but all will educate and inform in a witty and thought-provoking style. Today’s challenges, just like those of the past several decades, require shared learning and understanding. These writings represent an amazing opportunity to learn and understand from one of the best. He not only helped to start us on this journey but also blazed a path of discovery and innovation."

—From the Foreword by Russ Branzell, President and CEO, College of Healthcare Information Management Executives (CHIME)

Table of Contents


How the Internet of Things Will Affect Health Care

Interoperability: A Promise Unfulfilled

Solving Big Problems with Big Data

The Role of IT in Understanding and Managing Cost

Heeding the Call for Health Information Exchange

The Growing Role of Analytics and Business Intelligence

From the Transaction-Based EHR to the Intelligence-Based EHR

Surviving a Revenue Cycle System Conversion

Six Key Technologies to Support Accountable Care

Accountability and the Revenue Cycle

The Next IT Revolution: Nearly Ubiquitous Computing

Accountable Care Organizations and Health Information Exchange

Information Technology for Accountable Care Organizations

The Variability of Patient Care

Managing Clinical Decision Support

The Service-Oriented Solution for Health IT

Applications as Foundations: Laying the Groundwork for Evolution

Advanced Interoperability: Beyond the Exchange of Data


Telemedicine Hits Its Stride

From the Electronic Health Record to the Electronic Health Plan

The Evolution of Accountability and Collaboration

Ensuring IT-Enabled Gains in Organizational Performance

Managing Complexity with Health Care Information Technology

Expanding Patients’ Role in Their Care

Ready, Set, Go: Performance-Based Reimbursement

Information Technology for Community Hospitals

Nursing in the New Era of Accountability

A New Era in IT’s Strategic Importance

IT Strategies for Process Improvement

What Happens After EHR Implementation Is Done?

The Myth of IT’s Competitive Advantage

The Fundamentals of Sustained Collaboration

Success Factors for Clinical Information System Implementation

Managing Threats to Large IT Projects

The Board’s Role in the IT Discussion

The Challenge of IT Value


The Risky Business of Information Security

Hitting the Restart Button: We’ve All Been There

Organizational Effectiveness in Implementing IT

The Scope of an IT Strategy

Thinking Strategically about New Information Technology

Data Challenges on the EHR Agenda: Are They Using IT Effectively?

Necessary Downtime

The Legacy of Leadership

IT Effectiveness, Part 1—The Fundamentals

IT Effectiveness, Part 2—Evaluating the IT Department


Why We Do What We Do

Health Care IT Innovation: The Best Is Yet to Come

Of Guns and EHRs

More Time Needed for Meaningful Use

Seeing Health Care from Both the Provider’s and the Vendor’s Viewpoints

Getting Ready for the Big Dance

The Federal Electronic Health Record Strategy

Boundary Erosion in Information Technology

Taking Care in EHR Adoption

Health Care’s Progressive Transformation

Health Care IT Progress Report

Four Challenges in Personalized Medicine

The Tiering of EHR Adoption

The Four Cornerstones of Innovation

Information Technology Is Not an Intervention

When Information Hurts


About the Author

John Glaser, PhD, is the senior vice president and member of the executive cabinet for Cerner Corporation. Formerly, he was chief executive officer of the Health Services Business Unit of Siemens Healthcare, where he was responsible for heading Siemen's global healthcare IT business. Cerner acquired Siemens Health Services in February, 2015.

Prior to joining Siemens, Dr. Glaser was Vice President and Chief Information Officer, Partners Health Care, Inc. Among his many industry affiliations, Dr. Glaser was the founding chairman of the College of Healthcare Information Management Executives (CHIME), past president of the Healthcare Information and Management Systems Society (HIMSS), and has served on the boards of the eHealth Initiative, the National Alliance for Health Information Technology, and the American Medical Informatics Association (AMIA).

Additionally, Dr. Glaser is a fellow of HIMSS, CHIME, and the American College of Medical Informatics. He is also a former Senior Advisor to the Office of the National Coordinator for Health Information Technology (ONC). Dr. Glaser has published more than 150 articles and three books on the strategic application of information technology in healthcare, including the most widely used textbook on the topic. He is on the faculty of the Wharton School at the University of Pennsylvania, the Medical University of South Carolina and the Harvard School of Public Health.

About the Series

HIMSS Book Series

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Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Quality Control
BUSINESS & ECONOMICS / Industries / Service Industries
COMPUTERS / Information Technology
MEDICAL / Administration
MEDICAL / Hospital Administration & Care