1st Edition

Global Tourism and Informal Labour Relations
The Small Scale Syndrome at Work

ISBN 9780720122480
Published June 7, 2005 by Routledge
288 Pages

USD $280.00

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Book Description

The worldwide expansion of the tourism industry creates many encounters between global agents and local forces, yet the host-guest interaction is rarely considered from the point of view of the experience of work. This study documents and discusses such a global-local encounter, based on fieldwork carried out in hotels in Barbados and Malta. Insight is drawn from a review of such issues as recruitment, promotion, redundancy, discipline, security, communication, expertise, total quality management iniatives, trade unionism and industrial action.