1st Edition

Good Governance in Bangladesh Citizens’ Trust and Local Government Institutions

By Jannatul Ferdous Copyright 2025
    240 Pages 20 B/W Illustrations
    by Routledge

    This book examines the dynamic between citizens' trust and good governance using the case study of Bangladesh. 

    The chapters provide in-depth insights into the challenges and opportunities unique to local governance in Bangladesh. Through a comprehensive exploration, the book scrutinizes the performance evaluation of City Corporations, dissecting their role in ensuring quality service delivery within Local Government Institutions (LGIs). The focal point of this inquiry lies in the factors that shape and impact citizens' trust in two specific entities: the Cumilla City Corporation and the Chattogram City Corporation. Ultimately, the book underscores the necessity for a revamped organizational framework within City Corporations, advocating for a modernized structure, streamlined chain of command, and a conducive work environment. By melding insights into trust, governance, and structural reform, the book sheds light on the pivotal relationship between empowered citizens, well-functioning LGIs, and the imperative of effective urban management. 

    A valuable and significant contribution to the subject of local government institutions and their role in fostering citizens' trust, this book will be of interest to researchers in the field of political science, public administration, governance studies, development studies, and urban studies as well as local government administration and civic engagement and governance.

    Preface; Chapter 1: Introduction to Citizens’ Trust and Governance; Chapter 2: Methodological Considerations; Chapter 3: Conceptual Underpinnings and Analytical Framework; Chapter 4: Local Government in Bangladesh: From the evolution to today’s structure; Chapter 5: Quality Service Delivery in Local Government Institutions (LGIs); Chapter 6: Nature and Extent of Citizen’s Trust: Social Capital and Citizen’s Satisfaction; Chapter 7: Citizens’ Trust and Good Governance in LGI: The intersections; Chapter 8: Summary of Findings, Recommendations and Conclusion; Index


    Jannatul Ferdous is Associate Professor of Public Administration at Comilla University, Bangladesh. She holds Ph.D. in Development Studies, and her research interests include population migration policy, trust, gender, public policy, climate change, and development. Amongst her publications are several books on governance, gender, contemporary issues, and migration, including Social Safety Nets and Poverty Reduction in Developing Countries, with AKM Ahsan Ullah (2023 Routledge).