Hospitality Experience offers students an exciting introduction to key aspects of hospitality management.
The authors provide a refreshing focus on how hospitality experiences can be created and managed successfully. With a comprehensive overview of the hospitality industry, the textbook familiarizes students with the basics of hospitality management and offers analysis as well as cases and practical examples.
Designed primarily for entry-level students at all levels, the book will also be of interest to professionals working in the business.
Table of Contents
1. The Concept of Hospitality 2. Adding Value to the Hospitality Experience 3. The Hospitality Industry 4. Hospitality Beyond the Industry's Borders 5. The Future of Hospitality 6. Designing Hospitality Experiences 7. Delivering Hospitality 8. Quality Management in Hospitality 9. Competencies and Leadership
Frans Melissen, Professor of Sustainable Business Models, Academy of Hotel & Facility Management, NHTV Breda University of Applied Sciences, The Netherlands
Jean-Pierre van der Rest, Associate Professor of Business Administration at Leiden University, The Netherlands
Stan Josephi, Senior Lecturer at the Academy of Hotel & Facility Management, NHTV Breda University of Applied Sciences, The Netherlands
Rob Blomme, Professor of Organizational Behaviour and Managing Strategic Change, Nyenrode Business University, The Netherlands