Managing Security in Today’s Hotel, Lodging, Entertainment, and Tourism Environment
A security director must have knowledge of criminal and civil law, risk and personnel management, budgeting and finance, and a host of other areas in order to be effective. Hospitality Security: Managing Security in Today’s Hotel, Lodging, Entertainment, and Tourism Environment provides experience-based, proven methods for preventing and resolving the challenges faced by today’s hospitality practitioner.
Designed for both novice security professionals and industry veterans in need of a reference, the book covers:
- Risk assessment, where threats and vulnerabilities are calculated with probabilities to determine risk
- The security plan, where you decide how to apply various layers of control to mitigate the risks
- Budgeting: the amount of money available to implement the plan determines the next step
- Policies: how to document policies into a security manual, training manual, emergency procedures manual, and incident action plan
- Staffing: scheduling, wages, deployment, and contract security
- Training, including specialized topics such as use of force and bike patrol
- Physical security and patrol procedures
- Alarm and camera systems and various software programs
- Emergency procedures and response
- Investigations, interviews, and crime analysis
- Executive skills: learning from proven leadership styles
Ideal for novices and veterans alike, this accessible, reader-friendly primer enables security directors to evaluate what risks are inherent to hospitality environments, analyze those risks through threat and vulnerability assessments, and develop methods to mitigate or eliminate them—all the while keeping customers and personnel safe and improving the bottom line.
Table of Contents
Planning. Risk Assessment. Security Plan. Budgeting. Policies. Security Manuals. Staffing. Training. Safety. Physical Security. Systems and Equipment. Emergency Procedures. Background Checks. The Security Executive. Executive Skills. Index.
Darrell Clifton, CPP, is Director of Security at Circus Circus Hotel Casino in Reno, Nevada. During his 25 years in Security Management, he has spearheaded the creation, writing, and implementation of new policies and programs on such topics as Workplace Violence Prevention, Hotel Security, Casino Security and Surveillance, Crime Prevention, Emergency Preparedness and Business Continuity, Drug Recognition, and many others. Clifton chairs several community and national organizations, including the Downtown Police Tax District, Alcohol Advisory Board, Washoe County Business Preparedness Committee, and the Northern Nevada Chapter of American Society for Industrial Security (ASIS). He also sits on the board of directors for Secret Witness, AlertID, and is the vice chairman of the Hospitality, Entertainment and Tourism Council. He is a frequent contributor to Security Magazine, Casino Journal, and a speaker at ASIS; Reed Exhibitions; University of Nevada, Reno; University of Nevada, Las Vegas; and Gamepath. Clifton is also a FEMA-certified Continuity of Operations Manager and participates in several state task forces to plan, write, and implement Continuity of Operations (COOP), Continuity of Government (COG), and other emergency plans. He was named by Security Magazine as one of the most influential people in the security industry.