334 pages | 2 B/W Illus.
A security director must have knowledge of criminal and civil law, risk and personnel management, budgeting and finance, and a host of other areas in order to be effective. Hospitality Security: Managing Security in Today’s Hotel, Lodging, Entertainment, and Tourism Environment provides experience-based, proven methods for preventing and resolving the challenges faced by today’s hospitality practitioner.
Designed for both novice security professionals and industry veterans in need of a reference, the book covers:
Ideal for novices and veterans alike, this accessible, reader-friendly primer enables security directors to evaluate what risks are inherent to hospitality environments, analyze those risks through threat and vulnerability assessments, and develop methods to mitigate or eliminate them—all the while keeping customers and personnel safe and improving the bottom line.
"Clifton takes his years as a proven industry professional and converts it in writing that should become a part of any hospitality security director’s professional library. This book will demonstrate to the reader what a true professional security director is and ways to become one."
—Alan W. Zajic, CPP, CSP, from the Foreword
"Darrell has produced a magnificent compendium covering all aspects of hospitality, entertainment, and tourism security. A must-read for those entering the hospitality security industry after college or from law enforcement. The book serves as an excellent reference resource for the seasoned hospitality security professional."
—H. Skip Brandt, CPP, CLSD, Executive Director, International Lodging Safety & Security Association
"Darrell’s vast knowledge and experience show through in his book. Hospitality Security is a challenge given its many moving parts; however, Darrell has created a road map for success that can be used at all levels of management and/or discipline. The book should be read by every operational manager to ensure their property is protected from the many forms of risk."
—James C. Reynolds, CPP, CLSD, Hilton Worldwide
"Very well structured, compiled, and written. Darrell Clifton's book, Hospitality Security is a tour de force … a landmark book in the hospitality industry and will remain so for many, many years to come."
—L. Burke Files, President, Financial Examinations & Evaluations, Inc., Tempe, Arizona
"An excellent resource for every security practitioner … Those with security responsibilities in the hospitality industry would certainly benefit from the author's experience regarding "best practices," but I recommend it to every security professional."
External Risk Assessment
Internal Risk Assessment
Gathering Local Crime Data
Compiling Local Crime Data
Gathering Proprietary Incident Data
Gathering Market Incident Data
Outlining the Plan
Justifying Security in a Down Market
Making Those Cuts
Hierarchy of Rules
Types of Manuals
Creating the Outline
Writing the Manual
Incident Action Plan
Officer Development Program (ODP)
Proprietary versus Contract
Use of Force Policy
Hotel Policies and Procedures
Lost and Found
Spas and Pools
Nightclubs and Bars
Systems and Equipment
Other Monitoring Systems
Lost and Found
National Incident Management System
THE SECURITY EXECUTIVE
Finding Your Place
Cooperation and Collaboration
Communicating with the Boss
Communicating with Your Staff
Collaborating with Other Properties
Regional Disaster Planning