Hospitality Security : Managing Security in Today’s Hotel, Lodging, Entertainment, and Tourism Environment book cover
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Hospitality Security
Managing Security in Today’s Hotel, Lodging, Entertainment, and Tourism Environment




ISBN 9781439874363
Published May 29, 2012 by CRC Press
334 Pages - 2 B/W Illustrations

 
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Book Description

A security director must have knowledge of criminal and civil law, risk and personnel management, budgeting and finance, and a host of other areas in order to be effective. Hospitality Security: Managing Security in Today’s Hotel, Lodging, Entertainment, and Tourism Environment provides experience-based, proven methods for preventing and resolving the challenges faced by today’s hospitality practitioner.

Designed for both novice security professionals and industry veterans in need of a reference, the book covers:

  • Risk assessment, where threats and vulnerabilities are calculated with probabilities to determine risk
  • The security plan, where you decide how to apply various layers of control to mitigate the risks
  • Budgeting: the amount of money available to implement the plan determines the next step
  • Policies: how to document policies into a security manual, training manual, emergency procedures manual, and incident action plan
  • Staffing: scheduling, wages, deployment, and contract security
  • Training, including specialized topics such as use of force and bike patrol
  • Physical security and patrol procedures
  • Alarm and camera systems and various software programs
  • Emergency procedures and response
  • Investigations, interviews, and crime analysis
  • Executive skills: learning from proven leadership styles

Ideal for novices and veterans alike, this accessible, reader-friendly primer enables security directors to evaluate what risks are inherent to hospitality environments, analyze those risks through threat and vulnerability assessments, and develop methods to mitigate or eliminate them—all the while keeping customers and personnel safe and improving the bottom line.

Table of Contents

PLANNING
Risk Assessment
External Risk Assessment
Internal Risk Assessment
Gathering Local Crime Data
Compiling Local Crime Data
Gathering Proprietary Incident Data
Gathering Market Incident Data
Determining Likelihood
Determining Risk
Foreseeability
Managing Foreseeability
Security Plan
Security Plan
Outlining the Plan
Specialized Patrol
Medical Program
Antiterrorism
Domestic Terrorism
Data Security
Data Investigations
Budgeting
Budgeting Basics
The Paperwork
Your Budget
Capital Expenses
Security Revenue
Justifying Security in a Down Market
Making Those Cuts
POLICIES
Security Manuals
Hierarchy of Rules
Types of Manuals
Creating the Outline
Writing the Manual
Emergency Manual
Incident Action Plan
Staffing
Hiring
Background
Drug Testing
Before Hiring
Orientation
Deployment
Schedules
Wage Structure
Officer Development Program (ODP)
Proprietary versus Contract
Management
Training
Funding Training
Training Program
Use of Force Policy
Special Training
Documentation
Safety
Program
Accidents
Risk Management
Security Awareness
Workplace Violence
Domestic Violence
Bed Bugs
PHYSICAL SECURITY
Patrol Procedures
Posts
Post Orders
Hotel Policies and Procedures
Restrooms
Lost and Found
Restaurants
Retail Policies
Flash Mobs
Spas and Pools
Valet
Conventions
Parking
Casino Security
Nightclubs and Bars
Security Measures
Systems and Equipment
Fire Alarms
Panic Alarms
Intrusion Alarms
Other Monitoring Systems
Access Control
Key Control
CCT V
Reporting Software
Tracking Systems
Lost and Found
Employee Lockers
Key Dispensers
Emergency Procedures
Planning
National Incident Management System
Business Continuity
Emergency Response
Investigations
Preliminary Investigations
Report Writing
Investigations
Analysis
Special Operations
Drug Testing
Prostitution
Abandoned Luggage
Internal Crime
Background Checks
THE SECURITY EXECUTIVE
Executive Skills
Executive Growth
Finding Your Place
Cooperation and Collaboration
Executive Meetings
Communicating with the Boss
Communicating with Your Staff
Personal Growth
Personal Habits
Networking
Collaborating with Other Properties
Regional Disaster Planning
Summary
INDEX

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Author(s)

Biography

Darrell Clifton, CPP, is Director of Security at Circus Circus Hotel Casino in Reno, Nevada. During his 25 years in Security Management, he has spearheaded the creation, writing, and implementation of new policies and programs on such topics as Workplace Violence Prevention, Hotel Security, Casino Security and Surveillance, Crime Prevention, Emergency Preparedness and Business Continuity, Drug Recognition, and many others. Clifton chairs several community and national organizations, including the Downtown Police Tax District, Alcohol Advisory Board, Washoe County Business Preparedness Committee, and the Northern Nevada Chapter of American Society for Industrial Security (ASIS). He also sits on the board of directors for Secret Witness, AlertID, and is the vice chairman of the Hospitality, Entertainment and Tourism Council. He is a frequent contributor to Security Magazine, Casino Journal, and a speaker at ASIS; Reed Exhibitions; University of Nevada, Reno; University of Nevada, Las Vegas; and Gamepath. Clifton is also a FEMA-certified Continuity of Operations Manager and participates in several state task forces to plan, write, and implement Continuity of Operations (COOP), Continuity of Government (COG), and other emergency plans. He was named by Security Magazine as one of the most influential people in the security industry.

Featured Author Profiles

Author - Darrell  Clifton, CPP
Author

Darrell Clifton, CPP

Director of Security, Circus Circus
Reno, NV, US

Learn more about Darrell Clifton, CPP »

Reviews

"Clifton takes his years as a proven industry professional and converts it in writing that should become a part of any hospitality security director’s professional library. This book will demonstrate to the reader what a true professional security director is and ways to become one."
—Alan W. Zajic, CPP, CSP, from the Foreword

"Darrell has produced a magnificent compendium covering all aspects of hospitality, entertainment, and tourism security. A must-read for those entering the hospitality security industry after college or from law enforcement. The book serves as an excellent reference resource for the seasoned hospitality security professional."
H. Skip Brandt, CPP, CLSD, Executive Director, International Lodging Safety & Security Association

"Darrell’s vast knowledge and experience show through in his book. Hospitality Security is a challenge given its many moving parts; however, Darrell has created a road map for success that can be used at all levels of management and/or discipline. The book should be read by every operational manager to ensure their property is protected from the many forms of risk."
James C. Reynolds, CPP, CLSD, Hilton Worldwide

"Very well structured, compiled, and written. Darrell Clifton's book, Hospitality Security is a tour de force … a landmark book in the hospitality industry and will remain so for many, many years to come."
—L. Burke Files, President, Financial Examinations & Evaluations, Inc., Tempe, Arizona

"An excellent resource for every security practitioner … Those with security responsibilities in the hospitality industry would certainly benefit from the author's experience regarding "best practices," but I recommend it to every security professional."
—Security Management