How to Give Your Users the LIS Services They Want  book cover
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How to Give Your Users the LIS Services They Want



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ISBN 9781856046725
Published November 8, 2009 by Facet Publishing
208 Pages

 
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Book Description

In these turbulent times, with the challenges of a constantly changing job market, shifting information-seeking behaviour and a vast array of new resources continually being produced, library and information services need to constantly keep one step, or more, ahead of their users.

The benefits of analysing user behaviour are self-evident: better strategic planning, cost benefits and better use of budgets, better marketing, satisfied customers, satisfied management, and a library or information unit that is central to the needs of your parent organization.

However, paradoxically, user needs and levels of expectation, including those of remote users, are often not fully explored. This accessible text goes back to the basics and investigates the following key issues:

Why this book? Defining your users

Understanding users: the what, why, where, when, how and who

What is the current knowledge of user behaviour and needs: is it really predictable?

Great expectations: how LIS professionals can manage and train users

Using information about past user behaviour

Making the most of knowing your users

Keeping track of changes in what users want

Tracking the future: electronic and social networking

Future perfect?

Readership: This book will help any library or information professional anywhere to take a fresh look at this important area and to tackle it in their organization, so as to ensure that their users will always obtain exactly what they want. Webmasters and knowledge managers will also find much to interest them.

Table of Contents

1. Why this book? 2. Understanding users – the what, why, where, when, how and who 3. What is the current knowledge about your users and their needs – is it really predictable? 4. Great expectations: how LIS professionals can manage and train users 5. Using information about past user behaviour 6. Making the most of knowing your users 7. Keeping track of changes in what users want 8. Tracking the future 9. Future perfect? Appendix 1. Reading list and references Appendix 2. Where to go for further information.

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