This book focuses on the human side of organizational culture. The authors approach organizational culture from the perspective of alignment to mission, vision, and values. Using a Lean Six Sigma structure, the sequence of chapters begins with the organization and its structure, then drills through strategic, operational, and tactical levels of process and behavior which establish and grow the overall culture of the organization over time. The book begins with foundational principles of organization, through the necessity of aligning processes and systems to mission and vision, assessment, gap analysis for improvement, prioritization, and chapters on qualitative and quantitative approaches for reducing variation and improving systems and behavior.
Through this book, readers will:
- Learn the foundation and core concepts of the organization
- Discover the "right" focus of shifting the culture of the organization
- Recognize the building blocks of organizational culture and how to integrate them into a successful, customer-focused system of interconnected processes
- Focus on people as drivers of technology, rather than the reverse
- Explore techniques to address the challenges and concerns of today’s training and deployment for organizational performance excellence
- Use the chapters as short discussions or training workshops for either internal education or public/private technical education.
1 People & Culture
2 Organizational Alignment
3 Assessment: How do you know where you are?
5 Lean Six Sigma Problem Solving Framework
6 Extreme Customer Focus: VoC (=Y)
7 Process Thinking
8 Understanding Data
9 Understanding Variation
10 The Basic Quality Toolbox
11 Human-Centered Organization - A Mindful Culture of Excellence
Clear, straightforward, lucid, helpful. Highly recommended. You and your organization will be better off for it. Authors Hung Le and Grace Duffy present a practical approach for achieving operational excellence based on culture first, process and tools second. The authors outline how tools support processes that work systematically to accomplish the organization's strategic goals, but everything begins with a healthy culture and mindset.
-- Christopher Welker, Vice President and Chief Information Officer, Northrop Grumman Space Systems
Finally, an outstanding book that introduces Lean Six Sigma in a manner that will be appealing to everyone from front-line supervisors to CEO. Additionally, this will be an excellent textbook for college business students. The authors skillfully focus on the people side of Lean Six Sigma, introducing tools in the book’s later chapters. Very well organized with easy-to-understand discussion and captivating stories, it covers fundamentals that everyone needs to know before they get immersed in the details, acronyms, and jargon of Lean Six Sigma.
-- Colonel Robert R. (Bob) Sarratt, U.S. Army, Retired; President, Sarratt Acquisition Management Inc.
If you interact with people at all, this book is a must to help you develop your personal plan of intentional design and approach with people. I found clear and articulate examples laid out that anyone can use to apply these techniques in any venue and at any level of an organization. Grace Duffy’s and Hung Le’s outtakes throughout the book were enlightening and provided relevant examples of our current workplace. The bottom line is that I learned a LOT! I wrote a lot of notes and already have ideas and plans as to how I will adapt and incorporate these learnings into my current work and life processes. I hope you will get equal enjoyment and reap the same benefits!
-- Jd Marhevko, Vice President, Quality ZF Group ADAS & Electronics
This book provides powerful and practical advice on taking an organization to the next level. It explains how shifting behaviors of the entire team, including management, will unlock the potential of the organization while establishing a positive culture. A must-read for anyone wanting to improve performance.
-- Patricia Gillis, Vice President Quality, Aerospace & Defense Industry