Human Resource Management for the Event Industry: 2nd Edition (Paperback) book cover

Human Resource Management for the Event Industry

2nd Edition

By Lynn Van Der Wagen, Lauren White


314 pages | 79 B/W Illus.

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Purchasing Options:$ = USD
Paperback: 9780415727822
pub: 2014-10-23
Hardback: 9780415727839
pub: 2014-11-25
eBook (VitalSource) : 9781315851969
pub: 2014-10-17
from $42.48

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Human Resource Management for Events still remains the only text to introduce students to the unique application of HR principles in the context of a highly complex event environment. Linking theory, research and application it looks at the purpose and processes of managing such a sizable & varied workforce in a highly pressured environment through the differing and various types of events from sporting to arts to business events.

Since the first edition, there have been many important developments in this field and this second edition has been completely revised and updated in the following ways:

  • extensively updated content to reflect recent issues and trends including: labour markets and industry structure, impacts of IT and social media, risk management, volunteer motivation, talent management, equal opportunities and managing diversity. All explored specifically within the Events Industry
  • extended volunteer chapter, including new material on ethics, volunteer motivation and satisfaction.
  • a new chapter on Internal Communications, looks at how an effective internal communication plan can be achieved which is a critical part of HR strategy in the unique event environment.
  • updated and new international case studies throughout to explore key issues and show real life applications of HRM in the Events Industry.
  • supported with new lecturer and students online resources including: power point slides, suggested answers to review questions, web & video links to additional resources and a student test bank.

Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.


'Van der Wagen and White have written a seminal piece of work which provides a systematic guide to Human Resources for students of all levels. It is extensive and comprehensive in its coverage of HR practices in the emerging and dynamic field of events management with the theoretical principles well supported throughout the text with applied case studies.’ - Sharon McElhinney, Senior Lecturer, UK Centre for Events Management, Leeds Beckett University

Table of Contents

Contents Preface Acknowledgements Part One: Human Resource Strategic Planning: Establishing the Context 1.The event environment 2. Human resource planning 3. Event project planning 4. Volunteer management 5. Contractor management 6. Employment law and duty of care 7. Job analysis Part Two: Human Resource Operations: Building the Team 8. Recruitment and selection 9. Workforce training 10. Job specific training 11. Workforce policies and procedures 12. Event service culture 13. Collaboration and integration 14. Leadership 15. Motivation and retention 16. Internal communications References and readings Glossary Appendix: Assessment Project Index

About the Authors

Lynn Van Der Wagen is Head of Tourism and Hospitality at the Northern Beaches College, Northern Sydney Institute of TAFE. She is the author of many highly acclaimed books on tourism and hospitality, among them Hospitality Management and Event Management: For tourism, cultural, business and sporting events.

Lauren White is a public relations and communications professional employed by a leading global law firm. She wrote the new chapter on the role communications strategies play in integrating the workforce (stakeholders, staff, contractors and volunteers) and provided input across all other chapters.

About the Series

Events Management

The events industry, including festivals, meetings, conferences, exhibitions, incentives, sports and a range of other events, is rapidly developing and makes a significant contribution to business and leisure related tourism. With increased regulation and the growth of government and corporate involvement in events, the environment has become much more complex. Event managers are now required to identify and service a wide range of stakeholders and to balance their needs and objectives. Though mainly operating at national levels, there has been significant growth of academic provision to meet the needs of events and related industries and the organisations that comprise them. The English speaking nations, together with key Northern European countries, have developed programmes of study leading to the award of diploma, undergraduate and post-graduate awards. These courses focus on providing education and training for future event professionals, and cover areas such as event planning and management, marketing, finance, human resource management and operations. Modules in events management are also included in many tourism, leisure, recreation and hospitality qualifications in universities and colleges.

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Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Industries / Hospitality, Travel & Tourism

Author Interview