Human Resource Management in the Hospitality Industry: 8th Edition (Hardback) book cover

Human Resource Management in the Hospitality Industry

8th Edition

By Michael Boella, Michael Boella, Steven Goss-Turner

© 2005 – Routledge

384 pages

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Hardback: 9780750666367
pub: 2005-06-03

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Now in its ninth edition, Human Resource Management in the Hospitality Industry: An Introductory Guide, is fully updated with new legal information, data, statistics and examples. Taking a 'process' approach, it provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise’s workforce within the current business and social environment.

Since the eighth edition of this book there have been many important developments in this field and this ninth edition has been completely revised and updated in the following ways:

  • Extensively updated content to reflect recent issues and trends including: labour markets and industry structure, impacts of IT and social media, growth of international multi – unit brands, role of employer branding, talent management, equal opportunities and managing diversity. All explored specifically within the Hospitality Industry
  • An extended case study drawing from the authors’ experience working with Forte and Co., Centre hotels, Choice Hotels and Bass, Price Waterhouse and Grant Thornton explores key issues and shows real life applications of HRM in the Hospitality Industry
  • Supported with new lecturer and students online resources including: PowerPoint slides, additional case studies and links to additional resources.

Written in a user friendly style and with strong support from the Institute of Hospitality, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.

Table of Contents

Preface. The Hospitality Industry HRM Context: Background to the industry’s workforce. Human resource management. Effectively Resourcing the Hospitality Organisation: Job design. Recruitment. Selection. Appointment and induction. Developing the Human Resource: Performance management. Training. Management development. Rewards and Remuneration: Job evaluation. Administration of wages and salaries. Incentives. Fringe benefits. The Employment Relationship: Labour turnover and termination of employment. Employee relations. Law of employment. Human resource planning, records and statistics. Labour costs and productivity. HRM & Hospitality: Contemporary Issues: Organizing human resources. Managing people. Managing in an international context. HRM and Multi-Site Hospitality Operations. Customer care and quality. Business ethics. Appendix.

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Industries / Hospitality, Travel & Tourism