Now in its ninth edition, Human Resource Management in the Hospitality Industry: An Introductory Guide, is fully updated with new legal information, data, statistics and examples. Taking a 'process' approach, it provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise’s workforce within the current business and social environment.
Since the eighth edition of this book there have been many important developments in this field and this ninth edition has been completely revised and updated in the following ways:
Written in a user friendly style and with strong support from the Institute of Hospitality, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.
Preface. The Hospitality Industry HRM Context: Background to the industry’s workforce. Human resource management. Effectively Resourcing the Hospitality Organisation: Job design. Recruitment. Selection. Appointment and induction. Developing the Human Resource: Performance management. Training. Management development. Rewards and Remuneration: Job evaluation. Administration of wages and salaries. Incentives. Fringe benefits. The Employment Relationship: Labour turnover and termination of employment. Employee relations. Law of employment. Human resource planning, records and statistics. Labour costs and productivity. HRM & Hospitality: Contemporary Issues: Organizing human resources. Managing people. Managing in an international context. HRM and Multi-Site Hospitality Operations. Customer care and quality. Business ethics. Appendix.