Human Resource Management in the Hospitality Industry : A Guide to Best Practice book cover
10th Edition

Human Resource Management in the Hospitality Industry
A Guide to Best Practice

ISBN 9781138338883
Published August 19, 2019 by Routledge
574 Pages 89 B/W Illustrations

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Book Description

Human Resource Management in the Hospitality Industry: A Guide to Best Practice takes a ‘process’ approach and provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise’s workforce within the current business and social environment.

Since the ninth edition of this book there have been many significant developments in this field and this new edition has been completely revised and updated in the following ways:

  • Extensively updated content to reflect recent issues and trends relevant to the hospitality industry including: changing labour market profiles and the ‘gig’ economy, the digital transformation of HRM practices, employer branding developments, talent management strategies, employee well-being considerations, and contemporary concerns over diversity, gender and harassment at work.
  • Five new chapters on: organizational culture, modern labour markets, emotions and well-being, careers in hospitality, and digital HRM.
  • New international case studies throughout to explore key issues and show real-life applications of HRM in the hospitality industry.

Written in a user-friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.

Table of Contents

Part 1 The hospitality industry HRM context

1 Background to the industry’s workforce

2 The human resource management (HRM) concept

3 Organizational culture

Part 2 Effectively resourcing the hospitality organization

4 Modern labour markets

5 Job design

6 Recruitment

7 Employer branding

8 Selection

9 Appointment and induction

Part 3 Developing the human resource

10 Performance management and appraisal

11 Training

12 Management development: talent management

13 Emotions and well-being at work (by Dr. Conor Sheehan)

Part 4 Rewards and remuneration

14 Reward systems

15 Job evaluation

16 Incentives

17 Employee benefits

Part 5 The employment relationship

18 Labour turnover and workforce stability

19 Employee relations

20 Employment law

21 Digital human resource management (by Dr. Ioannis Pantelidis)

22 Productivity

Part 6 HRM and hospitality: contemporary issues

23 Organizing human resources

24 Managing hospitality people

25 Managing in the international context

26 HRM and multi-site hospitality operations

27 Customer care and service quality

28 Business ethics

29 Career paths in hospitality (by Dr. Maria Gebbels)


A Lux Hotels case study

B GastroPubs, Restaurants & Bars plc case study

C Red Carnation Hotel Collection case study

D Pan Pacific Hotels and Resorts case study

E Staff training: a responsibility for all

F Resources and Ooganizations: links

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Michael J. Boella is Faculty Fellow at the University of Brighton and specialized in teaching and writing on the subjects of Human Resource Management and Law.

Steven Goss-Turner is Honorary Research Fellow, and formerly Head of Operations and Partnerships, at the School of Sport and Service Management at the University of Brighton.



"This edition brings the reader to the forefront of contemporary issues affecting the hospitality sector, including the changing business environment and technological trends. It offers valuable insights into the hospitality industry and its workforce, focusing on the context, policies and practices that shape current human resource management, combining theoretical perspectives, industry case studies and best practice advice."

Prof. Adele Ladkin, Bournemouth Univeristy, UK


"The wide range of current HR topics in the field of hospitality, combined with up-to-date practitioner and consultancy experiences, make this fully revised edition of this seminal text an essential read for any student or professional in the area of hospitality human resource management."

Prof. Florian Hummel, IUBH University of Applied Sciences, Germany


"Well-informed HR management is one of the driving factors in the hospitality industry and this edition highlights the enormous changes the sector is facing; for example, the developments arising from rapid digitalization, attitudes towards social responsibility and staff development and retention. The case study approach is perfect for university students studying in an applied sciences and international environment."

Peter Birdsall, Wittenborg University of Applied Sciences, Netherlands