Human Resource Management in the Hospitality Industry: A Guide to Best Practice takes a ‘process’ approach and provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise’s workforce within the current business and social environment.
Since the ninth edition of this book there have been many significant developments in this field and this new edition has been completely revised and updated in the following ways:
- Extensively updated content to reflect recent issues and trends relevant to the hospitality industry including: changing labour market profiles and the ‘gig’ economy, the digital transformation of HRM practices, employer branding developments, talent management strategies, employee well-being considerations, and contemporary concerns over diversity, gender and harassment at work.
- Five new chapters on: organizational culture, modern labour markets, emotions and well-being, careers in hospitality, and digital HRM.
- New international case studies throughout to explore key issues and show real-life applications of HRM in the hospitality industry.
Written in a user-friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.
Table of Contents
Part 1 The hospitality industry HRM context
1 Background to the industry’s workforce
2 The human resource management (HRM) concept
3 Organizational culture
Part 2 Effectively resourcing the hospitality organization
4 Modern labour markets
5 Job design
7 Employer branding
9 Appointment and induction
Part 3 Developing the human resource
10 Performance management and appraisal
12 Management development: talent management
13 Emotions and well-being at work (by Dr. Conor Sheehan)
Part 4 Rewards and remuneration
14 Reward systems
15 Job evaluation
17 Employee benefits
Part 5 The employment relationship
18 Labour turnover and workforce stability
19 Employee relations
20 Employment law
21 Digital human resource management (by Dr. Ioannis Pantelidis)
Part 6 HRM and hospitality: contemporary issues
23 Organizing human resources
24 Managing hospitality people
25 Managing in the international context
26 HRM and multi-site hospitality operations
27 Customer care and service quality
28 Business ethics
29 Career paths in hospitality (by Dr. Maria Gebbels)
A Lux Hotels case study
B GastroPubs, Restaurants & Bars plc case study
C Red Carnation Hotel Collection case study
D Pan Pacific Hotels and Resorts case study
E Staff training: a responsibility for all
F Resources and Ooganizations: links
Michael J. Boella is Faculty Fellow at the University of Brighton and specialized in teaching and writing on the subjects of Human Resource Management and Law.
Steven Goss-Turner is Honorary Research Fellow, and formerly Head of Operations and Partnerships, at the School of Sport and Service Management at the University of Brighton.
Please visit our companion website for additional support materials.