Human dignity has experienced limited attention in tourism studies. The interlinked dimensions of dignity in tourism urgently ask for broad avenues of future research, as tourism is both an information-intensive industry and an "experience good" resulting from the relationship and co-creation processes involving hosts and guests in different political, socio-economic, cultural, and environmental contexts. These contexts play a role in how an individual’s values, norms, and experiences may be experienced in tourism.
This edited book is one of the first attempts to apply to tourism a humanistic management approach entailing a re-discovery of the value of human life, dignity, and awareness of the ethical dimensions of work. The book develops awareness of the contemporary relevance of the human dignity concept to interpret and manage the weaknesses of traditional approaches to tourism and cope with the challenges and new scenarios, including the current COVID-19 pandemic crisis. It presents ethical values and norms as both foundations and vehicles to dignify tourism stakeholders’ vision and mission (policy, strategies, and practices) as well as people/tourist beliefs, attitudes, and behaviors. It grounds humanistic education as a pervasive mechanism to innovate tourism management contents and practices by offering to different targets new educational and training formats or framing differently traditional ones. Presenting both a critical and a positive approach to tourism management, the diversity of disciplinary approaches, case studies, and examples makes the book attractive to a variety of readers including tourism scholars, researchers, practitioners, and postgraduate students of management and organization disciplines.
Table of Contents
1. Humanistic Tourism: Exploring Old and New Tourism Challenges from a Humanistic Perspective
Maria Della Lucia and Ernestina Giudici
Part I: Criticism and Ethical Value in Tourism
2. The Truths About Conventional Tourism and its Scientism: A Humanistic Critique
3. Voluntourism, Humanistic Management and Relational Goods
Plinio Limata and Giorgia Nigri
4. Humanistic Tourism through the Mayan Train Megaproject: A New Narrative for Tourism Development in the Yucatán Peninsula
Blanca A. Camargo, Mario Vázquez-Maguirre and Alfonso Ernesto Benito
5. Ethical Value Propositions in Branding a Rural Community
Arja Lemmetyinen, Lenita Nieminen and Johanna Aalto
6. Service Delivery and Employee Turnover: The Importance of Work-Life Balance
Giuseppe Cappiello, Gabriele Morandin and Manuela Presutti
Part II: Innovating Education, Training and Experiences in Tourism
7. Tourism Education from a Humanistic Perspective: Anthropological Inspirations
8. Humanistic Management Training: An Explorative Study on Erasmus Students’ Intercultural Sensitivity
Anna Irimiás, Mariangela Franch, and Ariel Mitev
9. A New Entrepreneurial Training Model: The "Win-Win UNESCO Experience"
10. The Humanistic Supervisor
Michael D. Santonino
11. Natural History Museums and Sustainable Development: The Role of Education for Humanistic Tourism
Stefania Oliva and Luciana Lazzeretti
12. How Museums Can Contribute to Collective Well-Being: The Role of an "Augmented" Video Guide
Part III: Conclusion
13. Reshaping Tourism: Advances and Open Issues
Maria Della Lucia, Ernestina Giudici and Davide Secchi
Maria Della Lucia is Associate Professor of Tourism and Business Management at the University of Trento, Italy. Her main areas of research, teaching, and training include local development and sustainability, destination management and governance, culture-led regeneration, creative cities and creative tourism, digital and social media marketing, and economic impact analysis as investment decision-making tools. She has published her research in prominent journals.
Ernestina Giudici is a retired Full Professor of Management and Business Communication at the University of Cagliari, Italy. Her main areas of research include business communication, storytelling and digital storytelling, humanistic management and integrity, corruption, ethical sustainable development, sustainability, and neurotourism. She is part of the managing team of the International Humanistic Management Association and has published widely in various prestigious journals.