IT Release Management : A Hands-on Guide book cover
1st Edition

IT Release Management
A Hands-on Guide

ISBN 9781439883525
Published July 13, 2011 by CRC Press
344 Pages 26 B/W Illustrations

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Book Description

When implemented correctly, release management can help ensure that quality is integrated throughout the development, implementation, and delivery of services, applications, and infrastructure. This holistic, total cost of ownership approach allows for higher levels of system availability, is more cost effective to maintain, and increases overall stability, maintainability, and reliability.

Filled with practical insights, IT Release Management: A Hands-on Guide clearly illustrates the effective implementation of a release process in the real world. It examines the similarities and differences of release management and project management to clear up any confusion there might be about the two complementary processes. Shedding light on the day-to-day challenges that need to be overcome to ensure success, it details the how-to’s of effective implementation—including what to implement, how to do it, and when to do it.

This complete resource includes a detailed model for executing a release management process, as well as numerous templates, diagrams, and role and responsibility charts to help kick start implementation efforts in your organization. Addressing the all-important cultural aspects, it explains how to sell the benefits of release management to all levels of your organization, how to overcome objections, and how to determine organizational readiness. Emphasizing the need to measure performance, it explains how to develop effective performance metrics and supplies many helpful examples of effective productivity measures.

When it comes to implementation, what works in one organization doesn’t necessarily work in another. This accessible guide provides you with the tools to build on your practical knowledge and effectively implement a release management practice custom tailored to your organization.

Table of Contents


What Is Release Management
Information Technology Infrastructure Library (ITIL®)
Service Management
Financial Benefits
Release Management and Project Management
Organizational Readiness
Practical Application
Baseline and Metrics

Basic Concepts
Objective and Mission
Release Policy and Procedures
Release Procedures
Roles and Responsibilities
Release Lifecycle
Definitive Media Library
Measures and Metrics
Release Management Activities
Developmental Relationships
Operational Considerations/Total Cost of Ownership

Release Management and Project Management: Kissing Cousins
Similarities and Complementary Likeness
Release Plan and Project Plan
Tying It Together
Software/System Development Lifecycle (SDLC) vs. the Release Lifecycle (RLC)
Alignment Pyramid

Release Management Is Not Just for Software Development
Holistic Approach
Release Management and the Infrastructure
New Environment Request Process

The Release Lifecycle
Implementation Considerations
The Release Lifecycle
Initiation Phase
Release Configuration and Build Phase
New Environment Request (NER) Phase
Quality Assurance Phase
Operational Readiness Phase
Implementation Phase
Post-Implementation Phase
Using the RLC

Release Measures and Metrics
Setting the Baseline
Value of Measurement
Components of Metrics
Measurement and Metrics

Selling Release Management
Organizational Readiness
Executive Buy-In
Return on Investment
Release Management and the Business

Appendix A:
Release Policy
Appendix B: RACI Matrix
Appendix C: Release Deliverables Checklist
Appendix D: Master Test Plan
Appendix E: New Environment Request Form (NERF)
Appendix F: Infrastructure Design Document (IDD)
Appendix G: Security Risk Assessment
Appendix H: Functional Specifications
Appendix I: Operational Readiness Testing Manual (ORT)
Appendix J: Support and Escalation Turnover Document
Appendix K: Master Training Plan
Appendix L: Service Level Agreement
Appendix M: IT Service Continuity and Recovery Plan
Appendix N: Post-Implementation Review

Each chapter concludes with a "Concept Review"

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Dave Howard is the national business technology manager for Toyota Financial Services.