INTRODUCTION
Overview
What Is Release Management
Information Technology Infrastructure Library (ITIL®)
Service Management
Financial Benefits
Release Management and Project Management
Organizational Readiness
Practical Application
Baseline and Metrics
Basic Concepts
Objective and Mission
Release Policy and Procedures
Release Procedures
Roles and Responsibilities
Release Lifecycle
Definitive Media Library
Measures and Metrics
Release Management Activities
Developmental Relationships
Operational Considerations/Total Cost of Ownership
Release Management and Project Management: Kissing Cousins
Differences
Similarities and Complementary Likeness
Release Plan and Project Plan
Tying It Together
Software/System Development Lifecycle (SDLC) vs. the Release Lifecycle (RLC)
Alignment Pyramid
Release Management Is Not Just for Software Development
Holistic Approach
Release Management and the Infrastructure
New Environment Request Process
The Release Lifecycle
Benefits
Implementation Considerations
The Release Lifecycle
Initiation Phase
Release Configuration and Build Phase
New Environment Request (NER) Phase
Quality Assurance Phase
Operational Readiness Phase
Implementation Phase
Post-Implementation Phase
Using the RLC
Release Measures and Metrics
Setting the Baseline
Value of Measurement
Components of Metrics
Measurement and Metrics
Selling Release Management
Organizational Readiness
Executive Buy-In
Return on Investment
Release Management and the Business
Appendix A: Release Policy
Appendix B: RACI Matrix
Appendix C: Release Deliverables Checklist
Appendix D: Master Test Plan
Appendix E: New Environment Request Form (NERF)
Appendix F: Infrastructure Design Document (IDD)
Appendix G: Security Risk Assessment
Appendix H: Functional Specifications
Appendix I: Operational Readiness Testing Manual (ORT)
Appendix J: Support and Escalation Turnover Document
Appendix K: Master Training Plan
Appendix L: Service Level Agreement
Appendix M: IT Service Continuity and Recovery Plan
Appendix N: Post-Implementation Review
Index
Each chapter concludes with a "Concept Review"
Biography
Dave Howard is the national business technology manager for Toyota Financial Services.
