One of the most difficult, yet important, questions regarding projects is "What advantages will this project create for the investors and key stakeholders?" Projects and programs should be treated as investments. This means that the focus of projects shifts from delivering within the triple constraints (time–cost–quality) towards some of the more fundamental questions:
- What is the purpose of this investment?
- What are the specific advantages expected?
- Are these benefits worth the investment?
Implementing Project and Program Benefit Management is written for executives and practitioners within the portfolio, program, and project environment. It guides them through the important work that must be addressed as the investment progresses towards the realization of benefits. The processes discussed cover the strategic elements of benefits realization as well as the more detailed requirements, which are the domain of the program delivery teams and the operational users. Using real cases to explain complex situations, operational teams and wider groups of stakeholders, including communities affected by infrastructure projects, will be able to engage in the conversation with the sponsors and delivery teams.
Covering an area of program and project management that is rapidly becoming more widely valued, this book blends theory with practical experience to present a clear process flow to managing the benefits life cycle. Best practices are defined, and pitfalls and traps are identified to enable practitioners to apply rigor and structure to this crucial discipline.
Table of Contents
Part I. Establishing the Language
1. What Are Benefits and Why Are They Important?
2. Definitions and Terminology
3. Team Roles and Responsibilities
Part II. The Benefits Life Cycle
4. Introduction to the Benefits Life Cycle
5. Establish the Context
6. Identify the Benefits
7. Assess the Benefits
8. Plan for Benefits Realization
9. Coordinate and Realize the Benefits
10. Review the Initiative
11. Embedding Benefits Realization Management
Appendix I. Documentation
Appendix II. Summary of Cognitive Biases Impacting Benefits Realization Management
Abbreviations and Acronyms
Kenn Dolan is a senior consultant and educator in program and project management. From a civil engineering background, he has managed a diverse range of projects and programs. As a consultant, Kenn has been engaged in several global transformation programs. He has focused on benefits realization management and stakeholder engagement since 2005.
With a Bachelor of Engineering degree from Imperial College, London, and a Master of Science degree from the University of Dundee, Scotland, Kenn is pursuing a doctorate through University College London.