Implementing the Project Management Balanced Scorecard: 1st Edition (Paperback) book cover

Implementing the Project Management Balanced Scorecard

1st Edition

By Jessica Keyes

CRC Press

448 pages | 50 B/W Illus.

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Business managers have long known the power of the Balanced Scorecard in executing corporate strategy. Implementing the Project Management Balanced Scorecard shows project managers how they too can use this framework to meet strategic objectives. It supplies valuable insight into the project management process as a whole and provides detailed explanations on how to effectively implement the balanced scorecard to measure and manage performance and projects.

The book details a tactical approach for implementing the scorecard approach at the project level and investigates numerous sample scorecards, metrics, and techniques. It examines recent research on critical issues such as performance measurement and management, continuous process improvement, benchmarking, metrics selection, and people management. It also explains how to integrate these issues with the four perspectives of the balanced scorecard: customer, business processes, learning and innovation, and financial.

Filled with examples and case histories, the book directly relates the scorecard concept to the major project management steps of determining scope, scheduling, estimation, risk management, procurement, and project termination. It includes a plethora of resources on the accompanying CD-ROM—including detailed instructions for developing a measurement program, a full metrics guide, a sample project plan, and a set of project management fill-in forms.

Table of Contents

Balanced Scorecard and the Project Manager

Adopting the Balanced Scorecard

Example: FedEx

Attributes of Successful Project Management Measurement Systems

Project Management Office

Project Management Process Maturity Model (PM)2 and Collaboration

Aligning the Project to Meet Strategic Objectives

Altering the Balanced Scorecard to Be Project Specific

Validating the Project Scorecard

Establishing Performance Measures

Developing Benchmarks

Aligning the Project to Meet Financial Objectives

Cost–Benefit Analysis

Break-Even Analysis

Estimating ROI for a Project

Earned-Value Management

Rapid Economic Justification

Calculating the Net Worth of Organizational Information

IAM: Intangible Assets Monitor

Aligning the Project to Meet Customer Objectives

Customer Intimacy and Operational Excellence

The Customer Satisfaction Survey

The Customer Economy

End Users Want Innovative Systems

Aligning the Project to Meet Business Process Objectives

Measuring the Utility

Integrating CMM into Business Process Objectives

Quality and the Balanced Scorecard

Process Performance Metrics

Aligning the Project to Promote Learning and Growth

Liberate Rather than Empower

The Challenge of Peopleware

Attributes of the Good Project Manager

A Better Workforce

What Else Can Go Wrong

Team Dynamics

Teaming Tools

The Virtual Team


Balanced Scorecard and Project Scope Management

Defining Business Goals

Defining Project Goals

Defining Project Scope

Balanced Scorecard and Project Scheduling

The Task Network

Project Scheduling

Project Management Charts

Leveling and Resource Allocation

When the Resources Are Human

Balanced Scorecard and Project Estimation

The Importance of Project Estimation

WBS: The Basis for Project Estimates

The Process of Human Resource Estimation

Other Estimation Techniques

Estimating Resources


Balanced Scorecard and Project Risk

The Proactive Risk Strategy

Risk Management

RMMM Strategy

Risk Avoidance

Quantitative Risk Analysis


Balanced Scorecard and Procurement Management


Procurement Planning

Acquisition Methodology Steps

Procurement Risk Management

About the Author

Jessica Keyes is president of New Art Technologies, Inc., a high-technology and management consultancy and development firm started in New York in 1989. Keyes has given seminars for such prestigious universities as Carnegie Mellon, Boston University, University of Illinois, James Madison University, and San Francisco State University. She is a frequent keynote speaker on the topics of competitive strategy and productivity and quality. She is former advisor for DataPro, McGraw-Hill’s computer research arm, as well as a member of the Sprint Business Council.

Keyes is also a founding Board of Director member of the New York Software Industry Association. She completed a two-year term on the Mayor of New York City’s Small Business Advisory Council. She currently facilitates doctoral and other courses for the University of Phoenix, and is a member of the Faculty Council for the College of Information Systems & Technology. She has been the editor for WGL’s Handbook of eBusiness and CRC Press’ Systems Development Management and Information Management.

Prior to founding New Art, Keyes was managing director of R&D for the New York Stock Exchange and has been an officer with Swiss Bank Co. and Banker’s Trust, both in New York City. She holds a Masters of Business Administration from New York University, and a doctorate in management.

A noted columnist and correspondent with over 200 articles published, Keyes is the author of the following books:

The New Intelligence: AI in Financial Services, HarperBusiness, 1990

The Handbook of Expert Systems in Manufacturing, McGraw-Hill, 1991

Infotrends: The Competitive Use of Information, McGraw-Hill, 1992

The Software Engineering Productivity Handbook, McGraw-Hill, 1993

The Handbook of Multimedia, McGraw-Hill, 1994

The Productivity Paradox, McGraw-Hill, 1994

Technology Trendlines, Van Nostrand Reinhold, 1995

How to Be a Successful Internet Consultant, McGraw-Hill, 1997

Webcasting, McGraw-Hill, 1997

Datacasting, McGraw-Hill, 1997

The Handbook of Technology in Financial Services, Auerbach, 1998

The Handbook of Internet Management, Auerbach, 1999

The Handbook of eBusiness, Warren, Gorham & Lamont, 2000

The Ultimate Internet Sourcebook, Amacom, 2001

How to Be a Successful Internet Consultant, 2nd ed., Amacom, 2002

Software Engineering Handbook, Auerbach, 2002

Real World Configuration Management, Auerbach, 2003

Balanced Scorecard, Auerbach, 2005

Knowledge Management, Business Intelligence, and Content Management: The IT Practitioner’s Guide, Auerbach, 2006

X Internet: The Executable and Extendable Internet, Auerbach, 2007

Leading IT Projects: The IT Manager’s Guide, Auerbach, 2008

Marketing IT Products and Services, Auerbach, 2009

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Project Management
COMPUTERS / Information Technology
COMPUTERS / Software Development & Engineering / General
REFERENCE / Yearbooks & Annuals