1st Edition

Improving Staff Effectiveness in Human Service Settings Organizational Behavior Management Approaches

By Lee W Frederiksen, Anne W Riley Copyright 1984

    An insightful volume that demonstrates how human service managers and administrators can innovatively and successfully make their agencies more effective using the principles of organizational behavior management. Improving Staff Effectiveness in Human Service Settings demonstrates the potential of OBM for identifying, tracking, targeting, and evaluating problems. Researchers, academicians, and practitioners examine interventions with OBM that took place in actual human service settings in response to severe organizational and staff problems. This important volume is an excellent resource brimming with well-evaluated, cost-effective staff management strategies..

    Contents Introduction
    • Section I: A Perspective
    • Organizational Behavior Management in Human Service Settings: Problems and Prospects
    • Section II: Developing Approaches to Effectiveness
    • An Organizational Behavior Management Approach to Quality Assurance in a Community Mental Health Center
    • Process Versus Outcome Feedback and Goal Setting in a Human Service Organization
    • Application of a Personalized System of Instruction to a Large, Personnel Training Program
    • Section III: Applications
    • Description and Evaluation of an Approach to Implementing Programs in Organizational Settings
    • A Case Study in the Programming and Maintenance of Institutional Change
    • Changing Patterns of Residential Care: A Case Study of Administrative and Program Changes
    • A Case Study Examining the Effectiveness and Cost of Incentive Programs to Reduce Staff Absenteeism in a Preschool
    • Author Index


    Frederiksen, Lee W; Riley, Anne W