Information Services Design: A Design Science Approach for Sustainable Knowledge, 1st Edition (Hardback) book cover

Information Services Design

A Design Science Approach for Sustainable Knowledge, 1st Edition

By Fons Wijnhoven


226 pages

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Hardback: 9780415899857
pub: 2011-12-21
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Information services are economic and organizational activities for informing people. Because informing is changing rapidly under the influence of internet-technologies, this book presents in Chapter 1 fundamental notions of information and knowledge, based on philosopher C.W. Churchman’s inquiring systems. This results in the identification of three product-oriented design theory aspects: content, use value and revenue. Chapter 2 describes how one can cope with these aspects by presenting process-oriented design theory. Both design theory insights are applied in chapters on information services challenges, their business concepts and processes, their architectures and exploitation. The final chapter discusses three case studies that integrate the insights from previous chapters, and it discusses some ideas for future research.

This book gives students a coherent start to the topic of information services from a design science perspective, with a balance between technical and managerial aspects. Therefore, this book is useful for modern curricula of management, communication science and information systems. Because of its design science approach, it also explains design science principles. The book also serves professionals and academics in search of a foundational understanding of informing as a science and management practice.


"This book will not be an easy read. Nevertheless, it will be a rewarding one. It is not possible to instruct someone step-by-step how design science works, but it is possible to show them very detailed examples of different types of systems, and let them use these to help learn how to design for themselves. This Fons Wijnhoven has done."from the Foreword by John Edwards, Aston University, UK

Table of Contents

Introduction: Information Services Design and Exploitation 1. Information, Information Service Foundations, and Design Research 2. Design Science Foundation and Information Service Problem Analysis 3. Creating Business Models and Plans for Information Services 4. Creating Effective Process Models for Information Services 5. Designing the Information Service Infrastructure 6. Information Service Exploitation 7. The Singerian Perspective: Integrative Problem Solving Cases 8. References

About the Author

Fons Wijnhoven has a M.Sc in research methods and a PhD in information systems. He is Associate Professor at the University of Twente, Netherlands, where he teaches information management. He has a book on information management (Routledge, 2009) and research papers on internet information value.

About the Series

Routledge Studies in Organization and Systems

There is a material gap in researching organization and systems together. Research from individual discipline base of organisation or systems is firmly established with many successful series in IS by researcher in business schools for example or organisation by researchers in social science schools. Each deals with the other’s filed tangentially. This series on organisation and systems disseminates interdisciplinary research, with a clear focus on design. Books within the series draw out pragmatic principles and frameworks from research for the practical work of IS and organization design.

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Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Information Management
BUSINESS & ECONOMICS / Knowledge Capital
COMPUTERS / Enterprise Applications / Business Intelligence Tools
COMPUTERS / Systems Architecture / General
COMPUTERS / Information Theory