Integrating Business Management Processes: Volume 2: Support and Assurance Processes, 1st Edition (Hardback) book cover

Integrating Business Management Processes

Volume 2: Support and Assurance Processes, 1st Edition

By Titus De Silva

Productivity Press

224 pages

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Hardback: 9780367485481
pub: 2020-08-13
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The backbone of any organization is its management system. It must reflect the needs of the organization and the requirements of its customers. Compliance with legal requirements and ethical environmental practices contribute towards the sustainability of the management system. Whatever the state of maturity of the management, this book, one of three, provides useful guidance to design, implement, maintain and improve its effectiveness.

This volume provides a comprehensive coverage of the key support and assurance processes. Topics include: Document control, communication, marketing, information systems and technology, human resource management, training and development, customer relations management, financial management and measurement and analysis to name a few.

This book, with its series of examples and procedures, shows how organizations can benefit from satisfying customer requirement and the requirements of ISO standards to gain entry into lucrative markets.

Table of Contents

Part One Support Processes

1 Document control

2 Communication

3 Marketing

4 Information systems and technology

5 Human resource management

6 Skills and tools for management systems

7 Training and development

8 Customer relations management

9 Knowledge management

10 Financial management

Part Two Assurance Processes

11 Management reviews

12 Measurement and analysis

13 Audits

Appendix 1: Abbreviations and acronyms

About the Author

Titus De Silva is a consultant in management skills development, pharmacy practice, quality management and food safety and an Advisor to the newly established National medicines Regulatory Authority (NMRA) in Sri Lanka.

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Development / Business Development
BUSINESS & ECONOMICS / Management Science
BUSINESS & ECONOMICS / Quality Control
BUSINESS & ECONOMICS / Organizational Development