Integrating Business Management Processes : Volume 3: Harmonising Quality, Food Safety and Environmental Processes book cover
1st Edition

Integrating Business Management Processes
Volume 3: Harmonising Quality, Food Safety and Environmental Processes

ISBN 9780367485474
Published August 19, 2020 by Productivity Press
740 Pages

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Book Description

Integrating Business Management Processes: Volume 3: Harmonising Quality, Food Safety and Environmental Processes (978-0-367-48547-4)

Shelving Guide: Business & Management

The backbone of any organisation is its management system. It must reflect the needs of the organisation and the requirements of its customers. Compliance with legal requirements and ethical environmental practices contributes towards the sustainability of the management system. Whatever the state of maturity of the management, this book, one of three, provides useful guidance to design, implement, maintain and improve its effectiveness and is intended to provide readers with practical "how to" methods for integrating quality, safety and environmental management processes.

This volume sets out procedures and flowcharts to show how the integration of these processes can be achieved. Separated into management procedures, core procedures, support procedures and assurance procedures and complemented by practical examples, this book is an invaluable resource for complete systems development and integration.

This book, along with its two companion volumes, is a practical guide for real managers, designed to help them manage their business more effectively and gain competitive advantage.

Titus De Silva is a consultant in management skills development, pharmacy practice, quality management and food safety and an advisor to the newly established National Medicines Regulatory Authority (NMRA) in Sri Lanka.

Table of Contents

1. Integrating management systems  List of Procedures  Part One Management Procedures  BMS 000 Business management system  MP 000 Our company  MP 001 Internal and external issues  MP 002 Interested parties  MP 003 Legal & other requirements  MP 004 Scope  MP 005 IQFSE MS planning  MP 006 IQFSE MS and processes  MP 007 Risk management  MP 008 Objectives  MP 009 Policy  MP 010 Commitment  MP 011 Roles and responsibilities  MP 012 Planning processes  MP 013 Operational planning  MP 014 Strategic planning  MP 015 Production planning  MP 016 Customer focus  MP 017 Management of emergencies  MP 018 Emergency response planning  MP 019 Planning for action  MP 020 Change management  MP 021 Production and service change  Part Two Core Procedures  CP 001 Approval of suppliers  CP 002 Offering contracts  CP 003 Purchasing information  CP 004 Purchasing  CP 005 Purchasing engineering items  CP 006 Purchasing IT  CP 007 Inward goods (IG) receipt  CP 008 IG inspection  CP 009 Issue of IG  CP 010 Inspection and test status  CP 011 Customer property  CP 012 Production process control  CP 013 Design and development  CP 014 Release of finished goods  CP 015 Handling and storage  CP 016 Customer requirements  CP 017 Take order  CP 018 Processing orders  CP 019 Picking orders  CP 020 New product development  CP 021 Delivery  CP 022 Post-delivery  CP 023 Business continuity  CP 024 Preparation for hazard analysis  CP 025 Hazard assessment  CP 026 CCP and control schedule  CP 027 HACCP plan  CP 028 Pre-requisite programmes (PRPs)  CP 029 Recall procedure  CP 030 Initial environmental review (IER)  CP 031 Identification of environmental aspects  CP 032 Significance of environmental aspects  CP 033 Environmental aspects of sales and marketing  CP 034 Impact of sales on food safety  CP 035 Managing environmental impact  CP 036 Sales process  CP 037 Visit planning  CP 038 In-store procedure  CP 039 Offer of samples  CP 040 Sales meetings  CP 041 Receiving and storing food items  CP 042 Product and service requirements  Part Three Support Procedures  SP 001 Document control  SP 002 Record control  SP 004 Set-up  SP 005 Internal communication  SP 006 External communication  SP 007 Customer communication  SP 008 Organisational knowledge  SP 009 Resource management  SP 010 Management of infrastructure  SP 011 Managing HR  SP 012 Recruitment  SP 013 Induction  SP 014 Training and development  SP 015 Leave  SP 016 Safety and wellbeing  SP 017 Promotions and transfers  SP 018 Disciplinary procedure  SP 019 Grievance procedure  SP 020 Performance review  SP 021 IT resource usage  SP 022 E mail, internet, security  SP 023 Company hardware, software  SP 024 Phone voice mail fax  SP 025 Password management  SP 026 Virus protection  SP 027 System access  SP 028 Backup and recovery  SP 029 Service and support  SP 030 Electronic file storage  SP 031 Use of IT to ensure food safety  SP 032 Brand management  SP 033 Advertising and promotion  SP 034 Marketing forecast  SP 035 Market research  SP 036 Budgeting  SP 037 Accounts payable  SP 038 Accounts receivable  SP 039 Internal control  SP 040 Wages and salaries  SP 041 Managing fixed assets  SP 042 Preparation of management accounts  SP 043 Management of bank accounts  SP 044 Credit card management  SP 045 External provision  SP 046 Customer satisfaction  SP 047 Customer complaints  SP 048 Employee participation  Part Four Assurance Procedures  AP 001 Control of specifications  AP 002 Calibration of measuring devices  AP 003 Measurement and analysis  AP 004 Analysis and evaluation  AP 005 Management review  AP 006 Continual improvement  AP 007 Identification and traceability  AP 008 Handling non-conformities  AP 009 Validation of products, processes  AP 010 Validation of food safety programme  AP 011 Verification of Product, Processes and Equipment  AP 012 Internal audit  AP 013 Corrective and preventive action  Appendix 1 Gap Analysis  Appendix 2 Abbreviations and acronyms  Appendix 3 Bibliography


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Titus De Silva is a consultant in management skills development, pharmacy practice, quality management and food safety and an Advisor to the newly established National medicines Regulatory Authority (NMRA) in Sri Lanka.