1st Edition
Integrating Business Management Processes Volume 3: Harmonising Quality, Food Safety and Environmental Processes
Integrating Business Management Processes: Volume 3: Harmonising Quality, Food Safety and Environmental Processes (978-0-367-48547-4)
Shelving Guide: Business & Management
The backbone of any organisation is its management system. It must reflect the needs of the organisation and the requirements of its customers. Compliance with legal requirements and ethical environmental practices contributes towards the sustainability of the management system. Whatever the state of maturity of the management, this book, one of three, provides useful guidance to design, implement, maintain and improve its effectiveness and is intended to provide readers with practical "how to" methods for integrating quality, safety and environmental management processes.
This volume sets out procedures and flowcharts to show how the integration of these processes can be achieved. Separated into management procedures, core procedures, support procedures and assurance procedures and complemented by practical examples, this book is an invaluable resource for complete systems development and integration.
This book, along with its two companion volumes, is a practical guide for real managers, designed to help them manage their business more effectively and gain competitive advantage.
Titus De Silva is a consultant in management skills development, pharmacy practice, quality management and food safety and an advisor to the newly established National Medicines Regulatory Authority (NMRA) in Sri Lanka.
1. Integrating management systems
List of Procedures
Part One Management Procedures
BMS 000 Business management system
MP 000 Our company
MP 001 Internal and external issues
MP 002 Interested parties
MP 003 Legal & other requirements
MP 004 Scope
MP 005 IQFSE MS planning
MP 006 IQFSE MS and processes
MP 007 Risk management
MP 008 Objectives
MP 009 Policy
MP 010 Commitment
MP 011 Roles and responsibilities
MP 012 Planning processes
MP 013 Operational planning
MP 014 Strategic planning
MP 015 Production planning
MP 016 Customer focus
MP 017 Management of emergencies
MP 018 Emergency response planning
MP 019 Planning for action
MP 020 Change management
MP 021 Production and service change
Part Two Core Procedures
CP 001 Approval of suppliers
CP 002 Offering contracts
CP 003 Purchasing information
CP 004 Purchasing
CP 005 Purchasing engineering items
CP 006 Purchasing IT
CP 007 Inward goods (IG) receipt
CP 008 IG inspection
CP 009 Issue of IG
CP 010 Inspection and test status
CP 011 Customer property
CP 012 Production process control
CP 013 Design and development
CP 014 Release of finished goods
CP 015 Handling and storage
CP 016 Customer requirements
CP 017 Take order
CP 018 Processing orders
CP 019 Picking orders
CP 020 New product development
CP 021 Delivery
CP 022 Post-delivery
CP 023 Business continuity
CP 024 Preparation for hazard analysis
CP 025 Hazard assessment
CP 026 CCP and control schedule
CP 027 HACCP plan
CP 028 Pre-requisite programmes (PRPs)
CP 029 Recall procedure
CP 030 Initial environmental review (IER)
CP 031 Identification of environmental aspects
CP 032 Significance of environmental aspects
CP 033 Environmental aspects of sales and marketing
CP 034 Impact of sales on food safety
CP 035 Managing environmental impact
CP 036 Sales process
CP 037 Visit planning
CP 038 In-store procedure
CP 039 Offer of samples
CP 040 Sales meetings
CP 041 Receiving and storing food items
CP 042 Product and service requirements
Part Three Support Procedures
SP 001 Document control
SP 002 Record control
SP 004 Set-up
SP 005 Internal communication
SP 006 External communication
SP 007 Customer communication
SP 008 Organisational knowledge
SP 009 Resource management
SP 010 Management of infrastructure
SP 011 Managing HR
SP 012 Recruitment
SP 013 Induction
SP 014 Training and development
SP 015 Leave
SP 016 Safety and wellbeing
SP 017 Promotions and transfers
SP 018 Disciplinary procedure
SP 019 Grievance procedure
SP 020 Performance review
SP 021 IT resource usage
SP 022 E mail, internet, security
SP 023 Company hardware, software
SP 024 Phone voice mail fax
SP 025 Password management
SP 026 Virus protection
SP 027 System access
SP 028 Backup and recovery
SP 029 Service and support
SP 030 Electronic file storage
SP 031 Use of IT to ensure food safety
SP 032 Brand management
SP 033 Advertising and promotion
SP 034 Marketing forecast
SP 035 Market research
SP 036 Budgeting
SP 037 Accounts payable
SP 038 Accounts receivable
SP 039 Internal control
SP 040 Wages and salaries
SP 041 Managing fixed assets
SP 042 Preparation of management accounts
SP 043 Management of bank accounts
SP 044 Credit card management
SP 045 External provision
SP 046 Customer satisfaction
SP 047 Customer complaints
SP 048 Employee participation
Part Four Assurance Procedures
AP 001 Control of specifications
AP 002 Calibration of measuring devices
AP 003 Measurement and analysis
AP 004 Analysis and evaluation
AP 005 Management review
AP 006 Continual improvement
AP 007 Identification and traceability
AP 008 Handling non-conformities
AP 009 Validation of products, processes
AP 010 Validation of food safety programme
AP 011 Verification of Product, Processes and Equipment
AP 012 Internal audit
AP 013 Corrective and preventive action
Appendix 1. Gap Analysis
Appendix 2. Abbreviations and acronyms
Appendix 3. Bibliography
Biography
Titus De Silva is a consultant in management skills development, pharmacy practice, quality management and food safety and an Advisor to the newly established National medicines Regulatory Authority (NMRA) in Sri Lanka.
