Interlibrary Loan and Document Delivery : Best Practices for Operating and Managing Interlibrary Loan Services in All Libraries book cover
1st Edition

Interlibrary Loan and Document Delivery
Best Practices for Operating and Managing Interlibrary Loan Services in All Libraries

ISBN 9780789031297
Published May 24, 2006 by Routledge
174 Pages

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Book Description

A must-have for librarians and their staffs working at all levels—from beginner to expert

Interlibrary Loan and Document Delivery is a how-to guide to organizing an interlibrary loan department, providing extensive content on copyright law, ILL management systems, and human resources. This comprehensive book includes an introduction to ILL operations, governing policies, up-to-date information on borrowing and lending, and considerations for medicals libraries and distance learning. It also includes an extensive listing of resources relevant to today’s ILL that serves as a handy desk reference when problem solving and investigating ways to improve service delivery.

Interlibrary Loan and Document Delivery also serves as a practical handbook on today’s ILL department that works as a learning tool and as a professional reference. This no-nonsense book provides the practical information you need to deal with day-to-day ILL operations, including copyright law (with specific examples); the use of OCLC ILLiad, an ILL request management software program; personnel issues (hiring, motivating, training, etc.); fair use; photocopy services; resource sharing; and sample daily timelines for borrowing and lending. The invaluable list of resources is organized into sections such as background information, borrowing (verification), laws and regulations, and technology (databases, ILL management systems, software, and standards).

Interlibrary Loan and Document Delivery is your guide to:

  • department organization
  • service expectations
  • consortia and library networks
  • locating bibliographic records and potential suppliers
  • receiving and processing materials
  • international lending considerations
  • electronic resource licensing
  • reciprocal agreements
  • budgets
  • and much more!
Interlibrary Loan and Document Delivery also includes appendices of national, state and local loan codes, and customized ILL request management system e-mail and print templates. This book is an essential resource for librarians and their staffs working at all levels—from beginner to expert.

Table of Contents

  • Preface
  • Acknowledgments
  • Chapter 1. Introduction to Interlibrary Loan
  • Introduction
  • Interlibrary Loan: A Working Definition
  • Understanding the Interlibrary Loan Department
  • Departmental Organization
  • ILL Service from a Patron Perspective
  • Review Your Requests
  • Service Expectations
  • Ease-of-Use
  • Costs
  • Patron Borrowing Policy
  • Other Programs/Services
  • Copyright Considerations for Patrons
  • Conclusion
  • Chapter 2. Governing Policies for Interlibrary Loan
  • National Interlibrary Loan Code
  • State and Local Codes
  • Consortia/Library Networks
  • Reciprocal Agreements
  • Other Laws and Regulations
  • Chapter 3. Borrowing
  • Sample Daily Timeline
  • Borrowing Procedures and Workflow
  • Request Forms
  • Searching for Suppliers
  • Verification
  • Cancellations
  • Managing Request Files
  • Receiving Materials
  • Updating Requests
  • Processing Materials
  • Delivery of Materials
  • Renewal Requests
  • Returning Materials
  • Damaged Books
  • Problem-Solving
  • Technology
  • Chapter 4. Lending
  • Sample Daily Timeline
  • Filing
  • Renewal Requests
  • Returns
  • Overdue Items
  • International Lending Considerations
  • Interlibrary Lending Policy
  • Chapter 5. Copyright in the Interlibrary Loan Department
  • Introduction
  • What Is Copyright?
  • Duration of Copyright
  • What Is “Fair Use”?
  • Section 108 of the Copyright Act: Limitations on Exclusive Rights: Reproduction by Libraries and Archives
  • CONTU Guidelines
  • Copyright and Publishers
  • Copyright Clearance Center (CCC)
  • Items Older than Five Years
  • Requesting Items Owned by Your Library
  • Indicating Copyright Compliance
  • Copyright Considerations for Lending
  • Retention of Request Forms
  • Copying Entire Copyrighted Works
  • Electronic Resource Licensing and Interlibrary Loan
  • Chapter 6. Management of the Interlibrary Loan Department
  • Human Resources
  • Budgeting
  • Costing
  • Quantitative Measurement (Statistics)
  • Qualitative Assessment
  • Chapter 7. Additional Considerations
  • Distance Education
  • Document Suppliers
  • Library Photocopy Service
  • Medical Libraries
  • Background
  • Borrowing—Verification
  • Laws and Regulations
  • Laws and Regulations—Copyright
  • Lending
  • Management
  • Management—Assessment and Evaluation
  • Management—Costing
  • Professional Development—Associations
  • Professional Development—Discussion Lists
  • Professional Development—Recommended Reading
  • Technology
  • Technology—Bibliographic Utility
  • Technology—Databases
  • Technology—Interlibrary Loan (ILL) Management Systems
  • Technology—Software
  • Technology—Standards
  • Appendix A. National Interlibrary Loan Code
  • Appendix B. Supplementary Material to the National Interlibrary Loan Code
  • Appendix C. Statewide ILL Codes—Texas
  • Appendix D. Reciprocal Agreement
  • Appendix E. ILLiad E-Mail and Print Templates
  • Appendix F. ILL Technology Directory
  • Index
  • Reference Notes Included

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