Iso 9001: 2000 for Software and Systems Providers: An Engineering Approach, 1st Edition (Hardback) book cover

Iso 9001

2000 for Software and Systems Providers: An Engineering Approach, 1st Edition

By Robert Bamford, William J. Deibler, II

CRC Press

328 pages | 32 B/W Illus.

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pub: 2003-12-18
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Executives, engineering managers, project managers, engineers, and process improvement experts within engineering organizations need a resource that systematically translates the requirements of ISO 9001:2000 into a usable specification for engineers. Understanding ISO 9001:2000 from an engineer's perspective ensures that software, hardware, and systems engineering organizations will continue to develop, maintain and evolve their engineering practices long after the consultants are gone. ISO 9001:2000 for Software and Systems Providers: An Engineering Approach provides proven strategies for using ISO 9001 to implement and revitalize systematic process improvements within software, hardware, and systems engineering organizations.

Written by engineers for engineers, the authors incorporate more than a decade of experience implementing ISO 9001 in engineering organizations of all types. They present a well-defined roadmap that any engineering organization can follow to secure the maximum benefits from the standard. Their roadmap has proven effective in small and large organizations, from Silicon-Valley-based startups to established defense contractors.

This volume dissects and analyzes each paragraph of ISO 9001 from an engineering perspective, clarifying the relationship to engineering practices and the potential benefits to the organization. This volume also stresses the relationships among the paragraphs, which can have a critical impact on the efficiency of the ISO implementation.


"The book is an excellent resource for both implementers and auditors. … A commentary like this book is essential to properly understand the intent of the ISO standard and to implement it as part of a continuous improvement for software and systems engineers. It would be very valuable for an organization that is just beginning to look at the standard. It is also valuable for auditors who have worked with other types of organizations but not engineers. It can be used both as a text for understanding the standard and as a handbook for reference during an audit. [It] should be in the library of everyone using IS 9001:2000 for engineering projects."

- Software Quality Professional

Table of Contents


An Implementation Roadmap

Paragraph 4.1 a: Identify the Processes

Paragraph 4.1 b: Determine the Interactions

Paragraph 4.1 b: Determine the Sequence of Processes

Paragraph 4.1 c: Map the Organization's Processes against the Standard

Paragraph 4.1 d: Planning and Communication

Paragraph 4.1 e: Monitor and Measure

Paragraph 4.1 f: Execution

Representing the Implementation Process

Charting an Alternate Path through the Paragraphs

Recommendations for Implementers: Establishing ISO 9001 as a


Recommendations for Maintainers in Software Organizations:

Addressing the Changes

Selecting a Scope

To Register or Not To Register?

Selecting a Registrar

Terminology and Definitions

What Is in a Name: ISO 9000 and Standard

Quality and Quality Management System

Shall, Should, and Other Formalities

Requirements versus Design: How Flexible Is the Standard?



The Purpose of ISO 9001

Registrars and Registration


The Structure of ISO 9001

Paragraph 4: Quality Management System

Paragraph 4.1: General Requirements

Paragraph 4.2: Documentation Requirements

Paragraph 4-Summary

Paragraph 5 Management Responsibility

Paragraph 5.1 Management Commitment

Paragraph 5.2 Customer Focus

Paragraph 5.3 Quality Policy

Paragraph 5.4 Planning

Paragraph 5.5 Responsibility, Authority, and Communication

Paragraph 5.6 Management Review

Paragraph 6 Resource Management

Paragraph 6.1 Provision of Resources

Paragraph 6.2 Human Resources

Paragraph 6.3 Infrastructure

Implementation Considerations

Paragraph 6.4 Work Environment

Paragraph 7: Product Realization

Paragraph 7.1 Planning of Product Realization

Paragraph 7.2 Customer-Related Processes

Paragraph 7.3: Design and Development

Paragraph 7.4 Purchasing-A Brief Note

Paragraph 7.5 Production and Service

Paragraph 7.5.2: Validation of Processes for Production and

Service Provision

Paragraph 7.4 Purchasing

Paragraph 7.6: Control of Monitoring and Measuring Devices

Paragraph 7 Conclusions

Paragraph 8: Measurement, Analysis, and Improvement


Paragraph 8.2 Monitoring and Measurement

Paragraph 8.3 Control of Nonconforming Product

Paragraph 8.4 Analysis of Data Implementation Considerations

Paragraph 8.5 Improvement

Paragraph 8.5.3 Preventive Action


Appendix A A Brief History of ISO 9001 from 1987 to 2000

About ISO 9000-3

Rules for Claiming Conformity under ISO 9001:1987 and ISO 9001:1994

Appendix B Rules for Claiming Conformity under ISO 9001:2000

A Problem: Organization or Company?

Implications for Software

Appendix C Achieving Compliance with Paragraph 4.1

Appendix D A Template for Procedures

Appendix E A Case Study: One Approach to Life Cycles

About the Company: ABC Systems

The Product Life Cycle as a Text-Based Procedure

The Product Life Cycle as a Process Map

The Product Life Cycle as a Table of Responsibilities and Deliverables

Appendix F Implementation as a Managed Process

Introduction to the Elements of a System

The Implementation Process

Implementation Planning

The Implementation Plan and Project File

Supporting the Implementation

Corrective Action

Profile of an Implementation Manager


The Implementation Model

Development Processes and Procedures

Appendix G Mapping the Standard to Core Competencies

Core Processes and ISO 9001

Functional Priorities

Appendix H A Sample Questionnaire for Registrar


Comments and Questions

About the Authors

Subject Categories

BISAC Subject Codes/Headings:
COMPUTERS / Information Technology
COMPUTERS / Software Development & Engineering / General