Knowledge Management Handbook: Collaboration and Social Networking, Second Edition, 2nd Edition (Hardback) book cover

Knowledge Management Handbook

Collaboration and Social Networking, Second Edition, 2nd Edition

Edited by Jay Liebowitz

CRC Press

342 pages | 52 B/W Illus.

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Hardback: 9781439878033
pub: 2012-06-25
eBook (VitalSource) : 9780429099113
pub: 2012-06-25
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Recent research shows that collaboration and social networking foster knowledge sharing and innovation by sparking new connections, ideas, and practices. Yet these informal networks are often misunderstood and poorly managed. Building on the groundbreaking, bestselling first edition, Knowledge Management Handbook: Collaboration and Social Networking, Second Edition focuses on two key elements in knowledge management: collaboration and social networking.

To Innovate, Connect the People

Jay Liebowitz, one of the top knowledge management authorities in the world, brings together 15 articles by researchers and practitioners who are among the leaders in their fields. They present numerous applications, concepts, techniques, methodologies, issues, and trends related to collaboration and social networking in a knowledge management context. They also point out areas that need more work, such as how to measure the impact of knowledge-sharing efforts in terms of innovation, profits, and customer perceptions.

What Can You Learn from Your Informal Organization?

Packed with case studies, this handbook explores how you can share knowledge, make connections, and generate new ideas through collaboration and interaction. It is a valuable reference and classroom text for those engaged in knowledge management, particularly from a collaboration and social networking perspective.


"… focuses on the most important features of modern-day knowledge management, and so is very much a new edition of the handbook compared to the 1999 edition, not just a re-tread … . The examples come from several countries and include not-for-profit organizations. This will be just what international business school classes need. … a good source of practical examples … ."

—Professor John S. Edwards, Executive Dean, Aston Business School

"Since the first Knowledge Management Handbook was published in 1999, "social" has become part of everyone’s life – virtual interactions with relatives and friends, as well as collaborative efforts among teams of colleagues (at work or volunteer group efforts). The contributors to this volume are not concerned with institutions and organizations creating social networking opportunities for the sake of being "cool" and doing what the literature says other organizations (i.e., their competition) are doing. These are purposeful efforts making it possible and easy for individuals and teams of workers to share knowledge with one another. The cases highlighted in this second edition focus on how collaborative tools and knowledge sharing efforts facilitate goal achievement, often moving organizations in directions they had not thought to go before and pivoting more quickly than they’d been able to in the past. This ability to adapt to new situations and take advantage of opportunities as they arise is the penultimate goal of knowledge management (KM)."

—Barbie E. Keiser

Table of Contents

Collaboration and Social Networking: The Keys to Knowledge Management—Introductory Thoughts

Jay Liebowitz

Knowledge and Collaboration in Multihub Networks: Orchestration Processes among Clinical Commissioning Groups (CCGs) in the United Kingdom

Celine Miani, Markos Zachariadis, Eivor Oborn, and Michael Barrett

Religious Communities of Practice and Knowledge Management—The Potential for Cross-Domain Learning

Denise A.D. Bedford

Cross-Cultural Technology-Mediated Collaboration: Case Study of Oxfam Quebec and Peru

Kimiz Dalkir

Enabling Knowledge Exchange to Improve Health Outcomes through a Multipartner Global Health Program

Theresa C. Norton

Emperor: A Method for Collaborative Experience Management

Ulrike Becker-Kornstaedt and Forrest Shull

Real-Time Knowledge Management: Providing the Knowledge Just-In-Time

Moria Levy

Building Vertical and Horizontal Networks to Support Organizational Business

Maureen Hammer and Katherine Clark

Social Network Analysis: A Pharmaceutical Sales and Marketing Application

Molly Jackson, Doug Wise, and Myra Norton

Collaborating Using Social Networking at Price Modern

Gloria Phillips-Wren and Louise Humphreys

Visual Knowledge Networks Analytics

Florian Windhager, Michael Smuc, Lukas Zenk, Paolo Federico, Jürgen Pfeffer, Wolfgang Aigner, and Silvia Miksch

A Framework for Fostering Multidisciplinary Research Collaboration and Scientific Networking within University Environs

Francisco J. Cantú and Héctor G. Ceballos

Knowledge Management and Collaboration: Big Budget Results in a Low Budget World

Andrew Campbell and Melvin Brown II

TATA Chemicals—Knowledge Management Case Study

B. Sudhakar and Devsen Kruthiventi

Knowledge-Enabled High-Performing Teams of Leaders

Bradley Hilton and Michael Prevou

About the Editor

Dr. Liebowitz is the Orkand Endowed Chair of Management and Technology in The Graduate School at the University of Maryland University College (UMUC). He is ranked one of the top 10 knowledge management (KM) researchers/practitioners out of 11,000 worldwide and was ranked number two in KM strategy worldwide according to the January 2010 Journal of Knowledge Management. He is a Fulbright Scholar, IEEE-USA Federal Communications Commission Executive Fellow, and Computer Educator of the Year (International Association for Computer Information Systems). He has published over 40 books and a myriad of journal articles on knowledge management, intelligent systems, and IT management. His most recent books are:

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Government & Business
COMPUTERS / Internet / General
TECHNOLOGY & ENGINEERING / Engineering (General)