1st Edition

Knowledge, Service, Tourism & Hospitality Proceedings of the Annual International Conference on Management and Technology in Knowledge, Service, Tourism & Hospitality 2015 (SERVE 2015), Bandung, Indonesia, 1-2 August 2015

    This proceedings volume contains papers presented at the 2015 International Conference on Management and Technology in Knowledge, Service, Tourism & Hospitality (SERVE 2015), covering a wide range of topics in the fields of knowledge and service management, web intelligence, tourism and hospitality. This overview of current state of affairs and anticipated developments will be of interest to researchers, entrepreneurs and students alike.

    Education & social behaviour

    ESL Teachers’ knowledge on learner autonomy
    Z. Hasim & A.R. Zakaria

    Mother tongue education and ethnic identity of Malaysian Chinese secondary school students
    P.Y. Ho, F.P. Chew & K.P. Thock

    The acquisitions of knowledge in Chinese classical literature and academic achievement among the secondary schools’ students
    C.F. Peng & P.S. Fong

    Implementation of the LINUS program in Malaysian primary schools
    C.F. Peng, C.H. Leng & F. Hutagalung

    Librarians’ knowledge sharing behaviour
    M.Z.H.M. Sawal, N. Noordin, R.A.R. Omar, A.L.A. Rahman & Z. Zakaria

    Cross-racial supervision: Case conceptualization of supervisee-supervisor relationship
    N.A. Rosli

    Self-reflection: Self-assessment of supervision related to knowledge and skills
    N.A. Rosli

    Asian supervisor-western supervisee: Personal approach to supervision
    N.A. Rosli

    Parental involvement in students’ academic achievement: A preliminary study
    J. Kandasamy, F. Hutagalung, M.R.A. Razak & Z.Md. Isa

    Approaches and models of behaviour management in classroom
    C. Yusof, M.N. Mariani & S. Hafiza

    The emphasis of Higher Order Thinking (HOT) in the curriculum and the implementation in reality
    C.C.S. Fern & U.K.M. Salleh

    Homeschooling: An alternative to mainstream
    L.C. Yin, A.R. Zakaria & H. Baharun

    Perception and expectation of parents and students regarding choice of secondary school type
    M.S.A. Patah, A.R. Zakaria & M. Mohsin

    Religious practices in delinquents
    M.A. Malik, A.R. Zakaria & A.M. Sulaiman

    Mental health literacy among undergraduate students in selected universities in Malaysia
    R.A.M. Jaladin, N.K. Yun & I.H.A. Tharbe

    Anti bias education practice in pre-school education in rural Malaysia
    A. Kadir, M.Md. Nor, F. Hutagalung & J. Chee

    Do we have salt & pepper on the table? (teaching style & learning style importance)
    R. Nadarajan, Z. Naimie & R.A. Abuzaid

    Identifying motivation factors of the participation of local community in tourism industry in National Park, Pahang, Malaysia
    M.R. Noorhayati, I.M. Hasmadi, H.Z. Pakhriazad & A.K. Wahidin

    Best practices with revenue sharing authentic assessment of preschool students’
    learning problems
    R.M. Rasul & M. Zagan

    Business & economics

    The role of the branding strategies in the promotion of Vladimir region (Russia)
    M.V. Roberts & A.V. Baikov

    Formation of methodological approach to evaluation of the national innovative environment
    R. Fedosova, B. Kheyfits & M. Ilyina

    A practical approach to modeling of regional state support system for small business development
    Y.V. Kuznetsov, N.M. Filimonova & R.N. Fedosova

    The evaluation of physical and environmental factors in low-cost housing
    W.R.A. Jiram, A.A. Bujang, I.A. Zairuslan & H.A. Zarin

    An investigation into Thai tourists’ preferences of tourism domains: A case study of Chiang Mai province, Thailand
    T. Kamnardsiri, N. Choosri, P. Sureephong & A. Lbath

    Empirical evaluation of Gen Y housing affordability
    W.R.A. Jiram, A.A. Bujang, H.A. Zarin & F.H.M. Anuar

    Local revitalization through the local food system focused on Wanju, Korea
    J.-Y. Kim

    Effect of environmental knowledge and concern toward attitude of green home buyers’ intention in Surabaya
    M. Wijayaningtyas, I. Sipan & C.W. Wai

    Investigating the required competencies of valuation surveying graduates
    W.R.A. Jiram, A.A. Bujang & H.A. Zarin

    The music licensing supply chain: The new demands of a new market
    M.P. Oliveira, A.J.R.R. Carmo, M.A. Duarte & L. Baumworcel

    The experience of teaching the nurses: Insights for developing an educational nursing management software
    L.H. Loureiro, A. Scavarda, M.M.V.N. Cardoso, I.C. da Silva, T. Tonini & L. Baumworcel

    Patient-centered lean process: A strategic implementation
    L. Baumworcel, A.L. Matheus Junior, L.B. Sartore & A. Scavarda

    The economic crises and the Brazilian healthcare system
    L. Baumworcel & A. Scavarda

    The fundamental of housing affordability and affordable houses: A review
    N. Azmi, A.A. Bujang, W.R.A. Jiram & H.A. Zarin

    Design of Knowledge Management System to support research activities at university
    M. Dachyar, M.B.N. Alam & N.R. Pratama

    Improvement of procurement business process (procure-to-pay) in Indonesian shipping company
    M. Dachyar & B. Praharani

    Impact of service quality on customer satisfaction in low cost airline service in Indonesia
    M. Dachyar & M.R. Siva

    A study to improve Enterprise Resources Planning post-implementation in Indonesian industries
    M. Dachyar & Y. Prawira

    An implementation model for the healthcare sustainability
    C.M.L. Machado, A. Scavarda & L. Baumworcel

    Monitoring news articles using multi-agent system
    D. Derakhshan, S. Christensen, M. Larsen & N. Memon

    Developer’s perspective on communication issues in prototype model (case study: Warehouse management system of local agency for disaster management)
    N.W. Rahayu


    Ford Lumban Gaol, Fonny Hutagalung, Abd Razak Zakaria, Zuwati Binti Hasim