Labor in the Tourism and Hospitality Industry : Skills, Ethics, Issues, and Rights book cover
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Labor in the Tourism and Hospitality Industry
Skills, Ethics, Issues, and Rights




ISBN 9781771887311
Published May 24, 2019 by Apple Academic Press
548 Pages - 5 Color & 30 B/W Illustrations

 
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Book Description

An organization’s workforce is arguably the greatest asset of any organization, and tourism and hospitality is an extremely labor-intensive industry. This volume takes an in-depth look at workforce issues in the tourism and hospitality industry, focusing on labor skills, ethics, rights, and more. It examines manpower planning beyond forecasting estimates to include investigative techniques in a way that offers insight for economic planning in both tourism and tourism education. The authors use economic, sociological, and psychological analysis and take a pragmatic stance on the challenges of the workforce.

The authors look at the specifics of the labor market of the tourism and hospitality industry, discussing the current status of the industry’s organizations and how they are suffering labor shortages (qualitative or quantitative) and constant turnover—resulting in significant costs to organizations. Topics such as low wages and overdependence on tipping, workforce diversity, technological change resistance, and seasonality issues, and more are examined. The volume also provides a section on labor rights in the tourism and hospitality industry, which looks at labor trafficking and issues in social justice and human rights.

Key features:

• Provides an in-depth understanding of tourism employment

• Presents a critical analysis of labor supply and demand in the tourism and hospitality industries

• Considers the need for specific labor skills and training

• Examines the reasons for labor shortages and turnover in the tourism and hospitality industry

• Discusses labor ethics and social responsibility in hospitality/tourism organizations

Table of Contents

Part 1 : Labor Skills 

1. The Significance of the Tourism and Hospitality Industry in Employment Creation  

Abdallah M. Elshaer and Asmaa M. Marzouk  

2. A Critical Analysis of Labor Supply and Demand in the Tourism and Hospitality Industries  

Abdallah M. Elshaer and Asmaa M. Marzouk  

3. Labor Skills and Training in the Tourism and Hospitality Industry  

Abdallah M. Elshaer and Asmaa M. Marzouk 

4. Labor Shortage in the Tourism and Hospitality Industry  

Abdallah M. Elshaer and Asmaa M. Marzouk 

Part 2: Labor Ethics 

5. Ethics in the Tourism and Hospitality Industry  

Abdallah M. Elshaer 

6. Labor Ethics and Social Responsibility in the Tourism and Hospitality Industry  

Abdallah M. Elshaer and Asmaa M. Marzouk  

Part 3: Labor Issues 

7. Labor Turnover in the Tourism and Hospitality Industry  

Abdallah M. Elshaer and Asmaa M. Marzouk 

8. Tourism and Seasonality  

Abdallah M. Elshaer  

9. The High Vulnerability of the Tourism Industry to Risks and Emergencies  

Abdallah M. Elshaer and Asmaa M. Marzouk 

10. Low Wages and Overdependence on Tipping  

Abdallah M. Elshaer  

11. Workforce Diversity in the Tourism and Hospitality Industry  

Asmaa M. Marzouk  

12. Technological Change Resistance  

Abdallah M. Elshaer 

13. Labor Discrimination  

Abdallah M. Elshaer and Asmaa M. Marzouk 

Part 4: Labor Rights 

14. Labor Trafficking in the Tourism and Hospitality Industry  

Abdallah M. Elshaer and Asmaa M. Marzouk 

15. Social Justice, Human Rights, and Labor Rights  

Abdallah M. Elshaer and Asmaa M. Marzouk

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Author(s)

Biography

Abdallah M. Elshaer, PhD, is an assistant lecturer in the Hotel Studies Department at the Faculty of Tourism and Hotels, University of Sadat City, Egypt, where he has been a faculty member since 2011. Currently, he is a PhD researcher at Pamplin College of Business, Virginia Tech University, Virginia, USA. His research interests lie in the challenges of tourism and hospitality industries, service operations management, and foodservice operations.

Asmaa M. Marzouk, PhD, is an assistant lecturer and a PhD researcher in the Tourism Studies Department at the Faculty of Tourism and Hotels, University of Sadat City, Egypt. Her research interests concentrate on labor issues, information and communication technologies in tourism, tourism management, and marketing. She published a number of research papers on information and communication technologies and labor issues.