Healthcare IT is a complex and rapidly evolving field. Success in this arena requires the ability to create a vision, set a strategy, foster collaboration, develop a plan and execute flawlessly every day. This book provides a clear, concise roadmap for professionals who currently manage, direct or oversee healthcare IT. Through case studies and examples, the author includes highly relevant topics such as delivering and communicating HIT values, managing information security, and connectivity challenges, as well as organizational strategy, alignment and vision of HIT, risk management, performance management and process improvement using Lean methodologies.
Table of Contents
1. Leading Healthcare IT
- THE CURRENT STATE OF U.S. HEALTHCARE
- New Skills for Healthcare Information Technology Leaders
2. Strategy, Alignment and Vision
- ORGANIZATIONAL STRATEGY
- HEALTHCARE INFORMATION TECHNOLOGY VISION
- DEVELOP YOUR IT STRATEGY
- HEALTHCARE INFORMATION TECHNOLOGY STRATEGY DEPLOYMENT
3. IT Governance
- IT GOVERNANCE DEFINED
- COMMON IT GOVERNANCE ELEMENTS
- IT GOVERNANCE FRAMEWORK
- NOT ALL IDEAS ARE WORTH PURSUING
- IT GOVERNANCE VALUE AND IMPACT
- SUCCESS FACTORS
- FINAL THOUGHTS ON IT GOVERNANCE
4. Defining and Delivering IT Value
- IT VALUE DEFINED
- IT VALUE CREATION
- TIER 1 – STANDARDIZE AND OPTIMIZE OPERATIONS
- TIER 2 – COLLABORATION
- TIER 3 – TRANSFORM AND INNOVATE
- MAKING ROOM FOR INNOVATION
- ENABLING INNOVATION
5. Marketing Healthcare Information Technology
- FIRST, KNOW YOUR CUSTOMERS
- CUSTOMER SEGMENTATION
- RELATIONSHIP BUILDING
- PROJECT MARKETING
- DEPARTMENTAL MARKETING
- PUBLIC RELATIONS
- PLAN TO SUCCEED
6. Inform, Involve, and Influence
- HONESTY AND TRUSTWORTHINESS
- INFORM, INVOLVE, AND INFLUENCE
- EMOTIONATL INTELLIGENCE
- RELATIONSHIP BUILDING
- ONE FINAL NOTE: CLINICAL COMMUNICATION
7. IT Risk Management
- RISK AND MITIGATION
- ELEMENTS OF RISK MANAGEMENT
- RISK ATTRIBUTES
- STRATEGIC RISKS
- IT OPERATIONAL RISKS
- FINANCIAL RISK
- VENDOR RISK
- CONTRACT RISK
- INFORMATION SECURITY RISK
8. Managing, Directing and Leading
9. Lean IT and Process Improvement
- LEAN BASICS
- ITIL AND ITSM BASICS
- LEAN AND ITIL INTERSECT
- LEAN MANAGEMENT SYSTEM
- LEAN TOOLS
- NEXT STEPS
10. Fast Forward
Susan Snedaker, MBA, CISM, CPHIMS, CHICIO is an experienced healthcare IT leader. She is currently the Director of Infrastructure and Operations as well as the Information Security Officer at a large community hospital in southern Arizona. Ms. Snedaker brings her IT and business background to healthcare IT and she has achieved strong business, technology and financial results. Ms. Snedaker has written books on disaster recover, information security and project management.
"Leading Healthcare IT: Managing to Succeed provides a practical framework for understanding critical skills and concepts needed to be an effective healthcare IT leader."
Cara Babachicos - CIO Community Hospitals and Post Acute, Partners Healthcare
"Susan has done an excellent job of expressing and exploring the details of modern healthcare technology in our complex industry. This book is written for all audiences whether non-tech savvy senior leaders to the front-line health IT professional. Her work on consolidating difficult concepts into understandable and digestible information should be lauded. It has earned a place on my HIT resource shelf!"
Russell P. Branzell, FCHIME, CHCIO, President & CEO CHIME
"Leading Healthcare IT: Managing to Succeed is a comprehensive guide to healthcare IT leadership. Susan Snedaker relies on her wide experience in IT to relay complex topics in a clear and understandable manner. Her recommendations provide readers with powerful, actionable tools. A recommended read for IT leaders and leaders to be!"
Leila Shehab, MA, MPA, PMP, HealthCare IT Professional
"In Leading Healthcare IT, Susan Snedaker shows you how to dramatically increase the value you bring to your organization as an IT professional. Susan systematically demonstrates how to succeed as a CIO or IT Manager, through specific business alignment and risk management activities. She seamlessly guides you through defining and communicating the true and complete business value of your IT organization in moving the organization forward. Susan shows you how to get your staff to perform at their best and deliver the most value to your organization. In fact, every IT professional should read this book, it certainly isn't just for healthcare IT!"
Chris Rima, MS, BS, IT Infrastructure, UNS Energy Corporation
"Susan Snedaker has created a powerful guide to healthcare IT leadership. This book covers the fundamentals in a very approachable and actionable way. This should be required reading for everyone in healthcare IT today.Healthcare leaders who want to understand the IT environment would also benefit from reading this book. Snedaker distills and translates leadership concepts and applies them to healthcare IT. A much needed book in today’s increasingly complex IT environment."
Geoffrey "Geoff" Brown, FCHIME | Chief Information Officer Piedmont Healthcare
"If genius is the ability to reduce the complicated to the simple, then Susan Snedaker needs to be commended boiling the complexities of healthcare information technology down to brilliant simplicity. Susan, in this book, has achieved a remarkable task of creating a powerful guide that covers the essentials of healthcare IT in bite sized chunks of appetizing insights and fundamentals, in a manner that’s easy to read, comprehend, with take-aways that are actionable. The well curated references at the end of each chapter offer additional insights and opportunities to dig even deeper into specific areas of healthcare IT.
Susan provides a well thought through and laid out roadmap to navigate through the many facets of healthcare leadership and delivery. She outlines the specific new skills needed for healthcare IT leaders, and shows that there is a method to the madness of melding together care delivery and information technology. Leading Healthcare IT: Managing to Succeed should be a staple for anyone looking to navigate the current and ever evolving intricacies of the healthcare IT landscape."
Rasu Shrestha MD MBA, Chief Innovation Officer, UPMC; EVP UPMC Enterprises