Lean Human Performance Improvement: 1st Edition (Paperback) book cover

Lean Human Performance Improvement

1st Edition

By Jerry L. Harbour

Productivity Press

240 pages | 70 B/W Illus.

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Paperback: 9781482298819
pub: 2014-11-13
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pub: 2017-07-27
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pub: 2017-07-27
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Description

As companies continue their efforts to improve work performance, they must ensure that their ongoing Lean activities include a healthy appreciation for, and recognition of, human performance. Ignoring the human component of work performance can be a recipe for unnecessary waste, inefficiency, and decreased productivity. Lean Human Performance Improvement presents a broad overview of human performance in the workplace. The author discusses his findings from a broad spectrum of human performance-related fields and diverse industrial sectors (gained by working in the field for over 30 years).

Organized in three sections, this book covers understanding human performance, analyzing and improving work productivity, and analyzing and improving quality and safety. The author first develops a fundamental and basic understanding of human performance, then couples that understanding with learning how to analyze and improve human-related work productivity and quality and safety. He also discusses how knowledge and skills transfer from one work setting to another.

Intended for Lean Six Sigma team members and human performance improvement practitioners, the book contains multiple examples from diverse work settings to explain key points. It also includes several major case studies. The goal of all examples and case studies is to develop a generic understanding that, in turn, can be successfully applied to any work setting.

Table of Contents

A Work System Perspective: People, Tools, and Tasks

Human Work Performance

Book Overview

UNDERSTANDING HUMAN PERFORMANCE

A Macro Model: Nature, Nurture, and Operational Setting

The Model

Nature/Nurture

Immediate Task Setting

Performance Outcome

A Micro Model: Perception, Cognition, and Action

The PCA Cycle

Skill

PCA Biology and Psychology

Sensing

Processing

Neural Signaling

Moving

PCA Cycle Analysis

Response Time

The Swing of a Bat

Human Error (Or Is It Really?)

An Early Experience

Differing Views

Work System Context

MS Herald of Free Enterprise

Human Error

Error-Producing Conditions

ANALYZING AND IMPROVING HUMAN-RELATED WORK PRODUCTIVITY

Human Motion Analysis

Task Analysis

Motion Analysis

Process Task Analysis

Micromotion Hand Analysis

Type 1 Motions

Type 2 Motions

Type 3 Motions

Application

Human Productivity Improvement

Minimize Feet-Related Transport Empty Steps

Shorten Transport Distances

Avoid Avoidable Delays

Eliminate Search and Select Therbligs

Optimize Reach

Eliminate Unscheduled Fatigue-Caused Rest

ANALYZING AND IMPROVING HUMAN-RELATED QUALITY AND SAFETY

Human Error Analysis

Methodology

Case Study

General Background Information

Event Chronology

Compounding Factors

F-15 Pilot Analysis

Further PCA Cycle Inquiries

Human Quality and Safety Improvement

Enhance Perception

Provide Good Reminders

Reduce Human Error Consequences

And That’s It!

Glossary

References

Index

About the Author

About the Author

Jerry Harbour, PhD, has over three decades of technical and managerial experience in highly varied operational and research settings, including offshore oil exploration and production, underground mining, nuclear weapons maintenance and dismantlement, unmanned vehicle (air and ground) technology development, hazardous materials handling and processing, and physical security. He has managed various industry and national laboratory organizational functions, including industrial engineering, performance engineering, human factors engineering, robotic and human systems engineering, security systems engineering, applied technology development, and training and development.

Dr. Harbour is the author of numerous technical journal articles and six previous books: The Performance Mapping and Measurement Handbook, Performance Measurement Systems, The Performance Paradox, The Basics of Performance Measurement (now in its second edition), Cycle Time Reduction, and The Process Reengineering Workbook. He holds a PhD in applied behavioral studies and a BA/MS in geology. He resides in southern Colorado on a mountain ranch with his wife.

Subject Categories

BISAC Subject Codes/Headings:
BUS053000
BUSINESS & ECONOMICS / Quality Control
BUS097000
BUSINESS & ECONOMICS / Workplace Culture