208 pages | 89 B/W Illus.
The manufacturing and service sector needs to resolve a lot of issues relating to products, process and service in everyday operation. Successful resolution depends on the methodology, rigor and systematic implementation techniques. The essential purpose of this book is to impart the necessary knowledge to the reader about concepts in six sigma problem-solving providing sufficient knowledge of problem lifecycle and ways to address the various issues arising therein. The 7 QC tools and A3 strategy are described and analyzed in detail with various examples encompassing a step by step approach a professional must know to address a problem in an industrial engineering set up.
Chapter 1 Introduction
Chapter 2 Introduction to Problem-solving
Chapter 3 General philosophy of problem solving
Chapter 4 Fundamental steps of problem solving
Chapter 5 Generating ideas and organizing basic information
Chapter 6 Techniques and tools for collecting data and collating information
Chapter 7 Techniques and tools for systematic analysis
Chapter 8 Techniques and tools for implementation of solution and change management