Lean Six Sigma for the Office: 1st Edition (Hardback) book cover

Lean Six Sigma for the Office

1st Edition

By James William Martin

CRC Press

362 pages | 100 B/W Illus.

Purchasing Options:$ = USD
Hardback: 9781420068795
pub: 2008-10-30
SAVE ~$14.39
eBook (VitalSource) : 9780429249440
pub: 2008-10-30
from $35.98

FREE Standard Shipping!


This book provides a practical reference of tools, methods, and concepts that enable a reader to understand Lean Six Sigma concepts to improve his or her process using Kaizen events. It presents a simple reference to plan and conduct Kaizen events in service systems and office environments.

Table of Contents

Part 1: Align Improvement Opportunities 1. Strategy Alignment 2. Project Identification 3. Lean Six Sigma Basics Part 2: Plan and Conduct the Kaizen Event 4. Kaizen Event Planning 5. Data Collection and Analysis 6. Process Improvement Part 3: Implementing Solutions 7. Building a Business Case for Change 8. Implementing Solutions 9. Reinforcing New Behaviors and Organizational Change

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Quality Control
BUSINESS & ECONOMICS / Industries / Manufacturing Industries