362 pages | 100 B/W Illus.
This book provides a practical reference of tools, methods, and concepts that enable a reader to understand Lean Six Sigma concepts to improve his or her process using Kaizen events. It presents a simple reference to plan and conduct Kaizen events in service systems and office environments.
Part 1: Align Improvement Opportunities 1. Strategy Alignment 2. Project Identification 3. Lean Six Sigma Basics Part 2: Plan and Conduct the Kaizen Event 4. Kaizen Event Planning 5. Data Collection and Analysis 6. Process Improvement Part 3: Implementing Solutions 7. Building a Business Case for Change 8. Implementing Solutions 9. Reinforcing New Behaviors and Organizational Change