Maintenance Audits Handbook: A Performance Measurement Framework, 1st Edition (Hardback) book cover

Maintenance Audits Handbook

A Performance Measurement Framework, 1st Edition

By Diego Galar Pascual, Uday Kumar

CRC Press

609 pages | 271 B/W Illus.

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Hardback: 9781466583917
pub: 2016-02-25
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pub: 2016-04-06
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Maintenance Audits Handbook: A Performance Measurement Framework explores the maintenance function and performance of an organization,andoutlines the key aspects required for an effective and efficient maintenance performance measurement (MPM) system. Incorporating different aspects of traditional literature and considering various frameworks on the subject, it examines the auditing process as well as the use and development of maintenance metrics. It identifies different frameworks and models showcasing how MPM systems should be implemented as well as the values that are created when different frameworks are used.

The book presents performance indicators within a framework that classifies and sorts according to functional and hierarchical aspects. It introduces techniques that can help determine the right set of performance indicators. It also outlines a process that combines both numerical indicators with the classical result of massive questionnaires successfully incorporating both the quantitative and qualitative aspects of maintenance performance. In addition, the author provides examples of MPM frameworks that are used in organizations with condition-based, vibration-based, and reliability-centered maintenance.

A useful handbook for students and maintenance professionals, this book provides readers with an understanding of how to

  • Align the organizational strategy to the strategies of the maintenance function
  • Link the maintenance performance measures to the different hierarchies of the organization and establish effective communication between them
  • Translate the MPIs at operational level to the corporate level (to create value for the whole organization and its customers)
  • Identify the weaknesses and strengths of the implemented maintenance strategy

Maintenance Audits Handbook: A Performance Measurement Framework provides readers with a sound foundation for developing and measuring a comprehensive maintenance improvement strategy using qualitative and quantitative data, and serves as an ideal resource for maintenance/mechanical engineers, maintenance/performance/business/production managers and industry professionals involved in maintenance.


"This is a very useful handbook for students and maintenance professionals alike that will enable them to align the maintenance with business requirements and create a hierarchy of measures which will allow opportunities for value creation to be identified. The rigorous performance management framework described in the book will then enable readers to strengthen areas of weakness in the maintenance strategy and its execution so that cost-effectiveness can be improved."

—Paul Wheelhouse, Director, Red Wheel Solutions Ltd., UK

"…easy-to-understand … a sound perspective … provides very useful insights for maintenance practitioners in the broader community…"

—Jay Lee, University of Cincinnati, Ohio, USA

Table of Contents

The Need for Maintenance Metrics


The Need to Measure Maintenance Performance

Measurement: Sensors and Their Placement

Type of Indicators: Leading versus Lagging and Hard versus Soft

Grouping of Indicators: Frameworks and Scorecards

Hierarchy of Indicators

Categorization of Indicators

Presentation of Performance Measures

Efficiency of Performance Measures


Maintenance Audit

Benefits of a Performance Measurement System


Summary and Discussion

Introducing a Metrics in Maintenance, and Associated Problems


Maintenance Strategy

Adjustment of Perceptions of Maintenance Objectives and Associated Performance Measures

Objectives and Organizational Actions

Combining the Organization’s Objectives and Strategy


The Human Factor in the Measurement of Maintenance Performance


The Human Factor Considered by Management

The Human Factor in Maintenance

The Effect of Subcontracting and Strategic Alliances with Maintenance


The Measurement of Human Factors in the Management of


The Management of Knowledge in Maintenance

The Human Factor: An Important Agent for Change in Maintenance

Maintenance Costs Model: Base of Financial Indicators


Economic Management of Maintenance

Estimation of Maintenance Costs

Rams Parameters: Indicators of the Effectiveness of Maintenance


Effectiveness of Systems

Effectiveness Measures

Analysis of Reliability, Availability, and Maintainability





Information Management for Failure Analysis

Maintenance Indicators and Scorecard


Management Indicators

The Scorecard

BSC Confection

Document Management for Indicators Confection

Classical Models of Maintenance Performance Indicators

Hierarchy of Indicators

Maintenance Audit


Maintenance Audit

Linking Steering with the Maintenance Strategy

Level 1 Evolution

Level 2 Evolution

Level 3 Evolution

Level 4 Evolution

Level 5 Evolution

Likert Scale for Maintenance Surveys


Audit Model Application and Scorecard in Companies: Results and Conclusions


Mission and Vision of Companies: Level 0

Audit Level n: Study Case, Level 1 of Evolution

Level n Contribution to the Balanced Scorecard and Its Different Perspectives

Level 2 Evolution

Growth of the Scorecard at Higher Levels



Subject Categories

BISAC Subject Codes/Headings:
TECHNOLOGY & ENGINEERING / Engineering (General)
TECHNOLOGY & ENGINEERING / Industrial Engineering