Making Search Work Implementing Web, Intranet and Enterprise Search

Enterprise search engines locate information from internal servers and external information services and provide solutions for all organisations (including not-for-profit).

This unique book is designed to help organizations to understand, specify and implement desktop, website, intranet and enterprise search applications, focusing on the practical aspects, rather than the theory of information retrieval. It will enable you to understand the benefits and issues with each solution whether from the traditional high-end range or the newer plug-and-play solutions.

The book covers:

the technology of searching

defining search requirements

usability of the search interface

developing the business case

selecting a search engine

implementing a search engine.

Readership: If you are responsible for implementing your organization's internal search strategy this book will give you crucial guidance to be found nowhere else. It also provides essential awareness of the issues for all those on information science courses around the world.

Foreword - Tony Byrne
1. Search must work
2. How search works
3. The search business
4. Making a business case for search
5. Specifying and selecting a search engine
6. Optimizing search performance
7. Search usability
8. Desktop search
9. Implementing web search
10. Implementing search for an intranet
11. Enterprise search
12. Multilingual search
13. Future directions
Appendix. Search software vendors