504 pages | 49 B/W Illus.
This textbook introduces students to the strategic communication methods that are crucial to master in order to develop into effective and ethical managers at all levels of business.
Effective communication skills are necessary for success in the business world, and O’Rourke has written a highly readable book filled with anecdotes and examples to engage students in the learning process. This edition includes several classic and new features:
A companion website includes comprehensive support material to teach this class, making Management Communication a complete resource for students and instructors.
1. Management Communication in Transition
2. Communication and Strategy
3. Communication Ethics
8. Listening and Feedback
9. Nonverbal Communication
10. Intercultural Communication
11. Managing Conflict
12. Business Meetings That Work
13. Dealing with the News Media