Management and Technology in Knowledge, Service, Tourism & Hospitality: 1st Edition (Hardback) book cover

Management and Technology in Knowledge, Service, Tourism & Hospitality

1st Edition

Edited by Ford Lumban Gaol, Wyne Mars, Hoga Saragih

CRC Press

148 pages

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pub: 2014-04-29
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Description

Management and Technology in Knowledge, Service, Tourism and Hospitality contains papers covering a wide range of topics in the fields of knowledge and service management, web intelligence, tourism and hospitality. This overview of current state of affairs and anticipated developments will be of interest to researchers, entrepreneurs and students alike.

Table of Contents

Business system

Outsourcing system development risks: A survey

J.H. Yahaya, N.F. Hamzah &A. Deraman

Internet security risks: Are youths aware of them?

Z.H. Bibi, A.B. Bujang & A. Johari

Applications of green technology for sustainable public bus services

M. Alias, A. Masek, S. Salam, N. Bakar & R.M. Nawawi

A case study of quality evaluation from consumers’ perspectives on Malaysian B2C e-commerce websites

A.A.Wahab, F. Ahmad, F. Baharom & J. Yahaya

The governmental support in improving the ability of ICT small entrepreneurs to utilize market opportunities

W. Dhewanto, C.H.E. Rachmawati, S. Herliana, Q. Aina, R. Chaerudin, R.D.C. Lantu & H. Bayuningrat

An Islamic perspective on CSR-workplace-employee practice in Islamic banks

H. Yusoff, F. Darus, D.M.A. Naim, H. Fauzi &Y. Purwanto

CSR in the workplace: Exploring the practice of Takaful organizations

F. Darus & H. Yusoff

Innovation and quality service factors to customer loyalty in Indonesia telecommunication company by using structural equation modeling method

M. Dachyar & L. Hananto

Designing instruction for Knowledge Management processes using a wiki

D. DeWitt, N. Alias, S. Siraj & F. Hutagalung

Mobile educational apps for children: Towards development of i-CARES framework

F.D. Yusop & R.A. Razak

Designing framework of electronic Continued Professional Development for teachers (e-CPD)

R.A. Razak & F.D. Yusop

Integrating employability skills in school curriculum

G.E. Hadad, Z. Naimieb, S.H. Halili, R.A. Abuzaid & S. Siraj

Recent inroads into decision-making theories

C.V. Madhavi & A. Shukla

Computer-assisted learning program of Arabic language for non-native speakers

A. Al-Bazeli, Z. Naimie, S. Siraj, R.A. Abuzaid & S.H. Halili

Service sciences

Customer satisfaction in selected Western restaurants in Malaysia: A case study

N. Arumugam, S. Subramaniam, X. Thayalan & K. Kaur

The influence of knowledge sharing on innovation: A study of Jordanian four and five stars hotels

S.J.B. Melhem & N. Mat

Contributing factors of Halal warehouse adoption

A.H. Ngah, Y. Zainuddin & R. Thurasamy

Motivation and working behaviour in frontier tourism business of Thailand-Laos

T. Maneenetr

A comparative study of customers’ satisfaction between dental and medical services in University Putra Malaysia Health Centre

A. Kamarul, F. Hutagalung & W.P. dan Sh. Ezat

Ascertaining white teachers’ understanding of issues relating to multicultural education in school settings of the Northern Cape

G. Alexander

The relationship between academic self-concept, parenting styles and academic achievement of remove class students

U. Shanmugam & F. Hutagalung

Heat concept learning and teachers’ intervention in science among year five students

K. Sathiah, M.Z. Ganesan & F. Hutagalung

LINUS assessment accordance with the cognitive level among year 1 students in a School Klang District

Y.S.Wei & F. Hutagalung

Perceived value of bargain shopping among youth excursionist

I.R.A. Razak, N. Aminudin, N.H.M.Wasilan & S. Tarmudi

The teaching of critical and creative thinking skills in the English Language classroom in Malaysia

T.G. Thuraisingam, S. Siraj, Z. Naimie, R.A. Abuzaid & S.H. Halili

Subject Categories

BISAC Subject Codes/Headings:
BUS018000
BUSINESS & ECONOMICS / Customer Relations
BUS042000
BUSINESS & ECONOMICS / Management Science
BUS076000
BUSINESS & ECONOMICS / Purchasing & Buying
BUS083000
BUSINESS & ECONOMICS / Information Management