Managerial Competence within the Hospitality and Tourism Service Industries: Global Cultural Contextual Analysis, 1st Edition (e-Book) book cover

Managerial Competence within the Hospitality and Tourism Service Industries

Global Cultural Contextual Analysis, 1st Edition

By John Saee


256 pages | 1 B/W Illus.

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This book examines cross-cultural managerial competence across all managerial functions. Focusing particularly on the hospitality and tourism industry, editor Saee examines the cross-cultural implications of planning: workplace communication, recruitment/promotion, induction, training, supervision, industrial relations, management of change, customer service, financial management and marketing.

Incorporating well-structured discussion, this book demonstrates an excellent balance of theory and practical application, and takes an innovative angle on the analysis of the host countries managers, undergoing culture shock. This volume will be useful to students across many disciplines including cross-cultural studies, international business and tourism.


"Excellent reading and source of knowledge for researchers and business practitioners who deal with the issue of managing culturally diverse workforce in the domestic or international setting." Henri Jolles, European School of Management, France

"A ground breaking research with major contribution to the frontiers of management knowledge" Olga Muzychenko, Graduate School of Business, University of Adelaide, Australia

Table of Contents

1. Intercultural Communication Competence and Managerial Functions within the Australian Hospitality and Tourism Industries 2. Communication, Culture and Managerial Functions 3. Theoretical Perspectives on Intercultural Communication 4. Profile of the Australian Hospitality and Tourism Industries: Challenges of Cultural Diversity 5. Research Methodology 6. Results and Analysis 7. Conclusion. Bibliography.

About the Series

Routledge Advances in Management and Business Studies

Management and business studies are firmly established as a popular, important and significant area of study in the academic world. Bringing together theories and thought from a wide range of disciplines, this series features cutting -edge research addressing all the major issues in business and management today, helping to define and advance the field.

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Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Industries / Hospitality, Travel & Tourism