Managing Airports presents a comprehensive and cutting-edge insight into today’s international airport industry. Approaching management topics from a strategic and commercial perspective, rather than from an operational and technical viewpoint, the book provides an innovative insight into the processes behind running a successful airport. This fifth edition has been fully revised and updated to reflect the many important developments in the management of airports including:
• New content on: evolving airline models and implications for airports, self-connection, digital marketing, sensor and beacon technology, policy decisions and economic benefits, and climate change adaptation.
• Updated and expanded content on: airport privatisation, economic regulation, technology within the terminal, non-aeronautical innovations, service quality and the passenger experience.
• New and updated international case studies to show recent issues and theory in practice. Updated case studies from emerging economies such as China, India, and Brazil.
Accessible and up-to-date, Managing Airports is ideal for students, lecturers and researchers of transport and tourism, and practitioners within the air transport industry.
‘Professor Anne Graham provides an integrated and thought-provoking treatment of all major contemporary challenges in airport management at an international level. Now in its fifth, fully revised edition, Managing Airports is not just a textbook but an essential point of reference to all those involved in aviation from an academic, professional or even governmental perspective.’ Andreas Papatheodorou, University of the Aegean, Greece
‘Current relevant challenges facing airport management are thoroughly investigated in this book. Moreover, numerous real-life case studies give an international and diverse view of airport management for students and practitioners alike.’ Franziska Kupfer, University of Antwerp, Belgium
2 The structure of the airport industry
3 Airport economics and performance benchmarking
4 The airport–airline relationship
5 Airport operations
6 Airport service quality and the passenger experience
7 Provision of commercial facilities
8 Airport competition and the role of marketing
9 The economic and social impact of airports
10 The environmental impact of airports
11 Future prospects