354 Pages
    by Routledge

    356 Pages
    by Routledge

    Managing Airports presents a comprehensive and cutting-edge insight into today’s international airport industry.

    Approaching management topics from a strategic and commercial perspective rather than from an operational and technical angle, the book provides an innovative insight into the processes behind running a successful airport.

    Completely revised and updated for a third edition, with international case studies from BAA, Vienna, Aer Rianta, and countries around the world, this book reflects the huge changes in the management of airports today and tackles many key issues.

    Accessible and up-to-date, Managing Airports is ideal for students, lecturers and researchers of transport and tourism, and practitioners within the air transport industry.

    1 Introduction
    2 The changing nature of airports
    3 Airport economics and performance benchmarking
    4 Airport operations and service quality
    5 The airport–airline relationship
    6 The provision of commercial facilities
    7 Airport competition and the role of airport marketing
    8 The economic and social impact of airports
    9 The environmental impact of airports
    10 Future prospects


    Anne Graham

    "This book addresses many crucial and challenging issues in the development of airports. It does so in a way which is both authoritative and accessible to a broad range of readers. It is admirably lucid and yet at the same time takes the reader quite a long way into the problems involved in managing airports. The comparisons presented are especially useful."
    Pat Hanlon, Senior Lecturer, University of Birmingham, UK.

    "This book addresses the key management issues
    facing airport companies today; it is both comprehensive and readable"
    Stuart Condie, Director of Economics and Regulation, BAA plc, UK.

    "This second edition of Dr Graham's book offers an updated, comprehensive and thorough analysis of the major challenges faced by the airport industry post-11 September. A stimulating read for students and practitioners."
    Dr Andreas Papatheodorou, School of Management, University of Surrey.

    "An incisive, timely, flawlessly organised and impeccably researched examination of the global airport industry. Ideal for professionals and students alike ... this book integrates all the key issues concerning airport management into one accessible text."
    Professor Brian Graham, School of Environmental Studies, University of Ulster

    "Essential reading for anyone who is interested in having a comprehensive overview of the issues involved in managing airports at a time of great change in the industry."
    John Burke, Chief Executive, Aer Rianta

    "This is a comprehensive international analysis of airports in an era of competition, privatization and environmental concern. Dr Graham's book is invaluable to the airport manager and the economic analyst in assessing rapid change in the airport sector."
    Dr Sean Barrett, Senior Lecturer, Trinity College Dublin, and member of the editorial board of the Journal of Air Transport Management

    "Managing airports has grown as a discipline from the operational to a much more sophisticated approach, with the need for airports to develop in a sustainable way whilst delivering economic and business growth. Anne Graham's book is a very comprehensive analysis."
    Geoff Muirhead, Chief Executive, Manchester Airport

    "Dr Anne Graham MTS has generated one of the most interesting books in airport management. 'Managing Airports' is the first book that provides an accessible but comprehensive account of key airport management issues. ... 'Managing Airports' provides a comprehensive in-depth study of the modern international airport industry and should be read by practitioners, academics and students of transportation, tourism and planning alike."
    Dr Dimitrios Buhalis FTS, University of Surrey - Tourism, Issue 111, Winter 2001.